Contract Support

2 weeks ago

London, Greater London, United Kingdom CBRE Full time £25,000 - £40,000 per year

London - England - United Kingdom of Great Britain and Northern Ireland

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Contract Support
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team.

Responsibilities

  • Providing support to the client and answer calls and emails in a professional and timely manner
  • Determine the nature, priority of faults based on information provided by the client
  • Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
  • Managing the supply chain and drive them to attend within required SLA's
  • Driving the engineering team to attend to all callouts within required SLA's
  • To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
  • Raise and assign work orders to relevant resources
  • Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
  • Promote and maintain CBRE culture throughout teams
  • Monitoring calls received from the customer through to call completion and updating records
  • Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.
  • Ensure QHSE documentation is maintained and readily available using company systems
  • Manage system as a key user on site including PPM records, reactives and reporting
  • Promote and maintain company culture throughout the team
  • Maintain people records such as new starters, leavers, general staff changes, contact details, etc
  • Effective communication with all levels of internal teams and external customers
  • Familiar with daily operations and the specific scope of the contract
  • Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager

PERSON SPECIFICATION
Education

  • Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.
  • Education to A-Level/HNC standard would be beneficial

Training

  • Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
  • Experience of using Dynamics, Concept, Maximo.

Experience

  • Experience of a similar customer facing role in a medium-sized business.
  • Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.

Service line:
GWS Segment

  • Contract Support

    7 days ago

    London, Greater London, United Kingdom Empro Consultants Full time £25,000 - £40,000 per year

    Job Title: Contract SupportBusiness Sector: Data Centre Solutions - Critical EnvironmentsLocation: London, UKAbout the Role:We are looking for a detail-oriented and proactive Contract Support professional to join our Data Centre Solutions team. In this role, you will provide essential operational, financial, and administrative support to ensure the smooth...

  • Contract Support

    7 days ago

    London, Greater London, United Kingdom JLL Full time £30,000 - £50,000 per year

    About The RoleAs a JLL Contract Support, you will provide exceptional customer service and administrative support to a large Account as part of the management team supporting daily operations.What You'll DoAct as a primary administrative point of contact for the client and internal teams, providing comprehensive support for all contract needs and responding...

  • Contract Support

    7 days ago

    London, Greater London, United Kingdom BGIS Full time £25,000 - £40,000 per year

    DescriptionBGIS is a progressive company operating within the Engineering industry dealing with Electrical Mechanical related works for commercial properties The Contract Support role will require close liaison with Contract Managers, Engineers and external contacts in order to process all paperwork ensuring that the clients and sites receive a professional...

  • Contract Support

    7 days ago

    London, Greater London, United Kingdom BGIS Full time £25,000 - £40,000 per year

    Job DescriptionBGIS is a progressive company operating within the Engineering industry dealing with Electrical Mechanical related works for commercial properties The Contract Support role will require close liaison with Contract Managers, Engineers and external contacts in order to process all paperwork ensuring that the clients and sites receive a...

  • Contract Support

    20 hours ago

    London, Greater London, United Kingdom BGIS UK & Europe Full time £40,000 - £75,000 per year

    BGIS is a progressive company operating within the Engineering industry dealing with Electrical Mechanical related works for commercial properties. The Contract Support role will require close liaison with Contract Managers, Finance Team, Engineers and external contacts in order to process all paperwork ensuring that the clients and sites receive a...

  • Contract Support

    1 week ago

    London, Greater London, United Kingdom paretofm Full time £30,000 - £40,000 per year

    Location: London, Liverpool Street, onsite 5 days a weekWorking hours: 40 hours a week, Monday - FridayReporting to: Contract ManagerRole overviewYou will provide comprehensive administrative and operational support to ensure the smooth delivery of services across multiple client sites. This role combines administrative accuracy with proactive operational...

  • Contract Support

    2 weeks ago

    London, Greater London, United Kingdom paretofm Full time £25,000 - £35,000 per year

    Location: London area, hybrid working on client sites as requiredWorking hours: 40 hours a week, Monday - FridayReporting to: Contract ManagerRole overviewYou will provide comprehensive administrative and operational support to ensure the smooth delivery of services across multiple client sites. This role combines administrative accuracy with proactive...

  • Contract Support

    1 week ago

    London, Greater London, United Kingdom paretofm Full time £20,000 - £45,000 per year

    Location: London, hybrid working across multiple sites in LondonWorking hours: 40 hours a week, Monday - FridayReporting to: Account ManagerRole overviewWe are about to start working with a prestigious new client to manage multiple locations, mainly across London.You will provide comprehensive administrative and operational support to ensure the smooth...

  • Area Contract Manager

    5 days ago

    London, Greater London, United Kingdom Support Service Leaders Full time £30,000 - £35,000 per year

    OverviewWe are seeking a dedicated and detail-oriented Assistant Cleaning Manager to join our team. The ideal candidate will play a crucial role in maintaining cleanliness and hygiene in various environments, ensuring that all areas are presentable and welcoming. This position requires effective communication skills and a strong commitment to customer...

  • Lead Contract Support

    2 weeks ago

    London, Greater London, United Kingdom paretofm Full time £55,000 - £70,000 per year

    Location: Flexible (site-based as per client requirements in London area/South East or remote working depending on project needs)Working hours: 40 hours a week, Monday - FridayReporting to: Finance ManagerRole overviewYou will lead and support the Business Unit Contract Support team, providing both a Leadership and Management role to the team on a day to day...