Sales Support Officer

2 days ago

Swindon, Swindon, United Kingdom Harris Lord Life Sciences Full time

Sales and Customer Operations Officer | Remote (UK-based) | £35,000 to £45,000 depending on experience

Customer-facing, hands-on, and central to delivery. This is a practical role that keeps everything moving.

Introduction

This is an early-stage diagnostics company moving from research into real-world delivery. The technology is already in use by academic and clinical customers, and now the focus is on growing operations and building the customer function. This role is about supporting that journey.

This is not about new business or lead generation. This is about managing the customer process once someone wants to come on board. You will help send quotes, set up accounts, track orders, and respond to queries. If you enjoy helping things run smoothly and like the idea of building process from the ground up, this may suit you well.

What You Will Do

  • Act as the main point of contact for academic and clinical customers once they are engaged
  • Manage inbound enquiries and ensure they are recorded and progressed using the CRM
  • Prepare and follow up quotes, coordinating with internal teams as needed
  • Handle onboarding documents, purchase orders, forms, and supplier information
  • Coordinate with distributors and logistics providers to ensure accurate and timely delivery
  • Flag patterns or issues early (for example, repeat queries or recurring product concerns)
  • Maintain basic reporting on pipeline, fulfilment, and customer interactions
  • Support the operational side of research studies and pilot projects

What You Will Need

Essential:

  • Experience in customer support, sales coordination or account administration
  • Comfortable managing multiple tasks and priorities
  • Confident communicator, both in writing and in person
  • Familiarity with CRM systems such as HubSpot or Salesforce
  • Process-oriented with good attention to detail

Desirable:

  • Experience preparing quotes, handling orders, or managing documents
  • Background in diagnostics, research, or scientific supply chain
  • Knowledge of academic procurement
  • Competent in Excel or similar tools
  • Any additional language skills

Who You Are

  • You take ownership and follow things through
  • You work well independently but are happy to ask questions
  • You like improving systems and organising work
  • You are dependable and professional in dealing with both customers and colleagues

About the Company

This is a small and growing business founded by a team of researchers and entrepreneurs. The company operates remotely with flexible working hours, and occasional in-person team meetings. The focus is on delivering high-quality service and building the infrastructure for scale. You will be part of a close-knit team working on something with long-term impact.

  • Manager, Sales Support

    2 weeks ago

    Swindon, Swindon, United Kingdom Humana Full time $94,900 - $130,500

    Become a part of our caring community and help us put health first With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us...

  • Sales Support Professional 1

    6 days ago

    Swindon, Swindon, United Kingdom Humana Full time $53,700 - $72,600

    Become a part of our caring community and help us put health first The Sales Support Professional 1 will provide sales support to the Large Group Sales Representatives in the Specialty Sales Regions.Job DescriptionThe Sales Support Professional 1 will provide sales support to the Large Group Sales Representatives in the Specialty Sales Regions. The...

  • Sales Support Professional 1, Southeast Region

    1 week ago

    Swindon, Swindon, United Kingdom Humana Full time £53,000 - £72,600 per year

    Become a part of our caring community and help us put health first The Sales Support Professional 1 provides timely and effective sales administrative support to assist with the acquisition or retention of customers. The Sales Support Professional 1 work assignments are often straightforward and of moderate complexity.Job DescriptionThe Sales Support...

  • Sales Engineer

    6 days ago

    Swindon, Swindon, United Kingdom Visum Recruitment Full time £40,000 - £80,000 per year

    We are looking for a dynamic and experienced Sales Engineer to support the Wastewater Treatment Sector operations in the South West area. The successful sector Sales Engineer will maintain and build relationships both new and old customers whilst promoting and developing our brand and reputation as an industry leader. This role works remotely but not in...

  • Office Administrator/Support

    1 week ago

    Swindon, Swindon, United Kingdom Eden Rose Full time £25,000 - £40,000 per year

    *Office Administrator / SupportLocation:*SwindonSalary:Up to£25,000Hours:Mon–Thu 8:30–5, Fri 8:30–3Contract:Full-time, permanentAbout The FirmA highly reputable and people-focused wealth management firm in Swindon is looking for a proactiveOffice Administrator / Supportto join their friendly team. The company is well established, client-centred and...

  • Sales Executive

    1 week ago

    Swindon, Swindon, United Kingdom LOCALiQ_UK Full time £20,000 - £40,000 per year

    Application Deadline:19 November 2025Department:Sales and CommercialLocation:SwindonDescriptionJoin LOCALiQ and make an impact in local media.Whether you're an experienced sales professional looking for your next challenge or you're ready to launch your career in a fast-paced, rewarding environment, this is your opportunity to shine. We're looking for a...

  • Office Support Admin

    4 days ago

    Swindon, Swindon, United Kingdom ACS Staffing Solutions Full time

    Job DescriptionOffice Administrator / SupportSwindon£25,0008.30am – 17.00pm Monday to Thursday and 8.30am – 15.00pm on FridaysWe have partnered with a well-established finance business, who are looking for comprehensive administrative and secretarial support to their senior staff and advisers, ensuring high-quality service to both the internal team and...

  • Sales Executive

    6 days ago

    Swindon, Swindon, United Kingdom Corpay Full time £24,750 - £35,000 per year

    Your roleBasic Salary starts from £24,750 plus guaranteed commission during training. OTE £35,000 (uncapped)What You'll Be DoingWhat We NeedCorpay is currently looking to hire a Sales Executive within our Allstar Business Solutions division. This position falls under our Fuel & Fleet Payments line of business and is located in our Swindon office in...

  • Sales Executive

    4 days ago

    Swindon, Swindon, United Kingdom Corpay Full time

    Your roleBasic Salary starts from £24,750 plus guaranteed commission during training. OTE £35,000 (uncapped)What you'll be doingWhat We NeedCorpay is currently looking to hire a Sales Executive within our Allstar Business Solutions division. This position falls under our Fuel & Fleet Payments line of business and is located in our Swindon office in...

  • Telephone Sales Executive

    2 weeks ago

    Swindon, Swindon, United Kingdom jobs24 Full time £25,000 - £50,000 per year

    Join LOCALiQ and make an impact in local media.Whether you're an experienced sales professional looking for your next challenge or you're ready to launch your career in a fast-paced, rewarding environment, this is your opportunity to shine. We're looking for a sales professional with a focus on phone-based sales to join our team at LOCALiQ, part of Newsquest...