Aftersales Operations Manager

2 weeks ago

London, Greater London, United Kingdom BYD Europe Full time £60,000 - £120,000 per year

About the role

BYD UK is seeking for a dynamic and experienced Aftersales Operations Manager to join our passenger car team at BYD UK. The successful candidate will be responsible for developing and implementing strategies to enhance customer satisfaction, improve service quality, and drive growth in our aftersales business.

Working Location: Uxbridge, London

Main responsibilities:

  • Manage day to day operations ensuring that all operational KPIs are achieved
  • Carry out regular meetings with the regional service managers to discuss progress at each of their BYD sites, reviewing action plans and setting targets.
  • Action all partner and customer complaints in a timely and efficient manner working with the customer care teams.
  • Work with sales to ensure that support is offered and any projects are aligned with aftersales.
  • Manage TIS cases with the technical and regional service managers ensuring that all cases are closed within 3 days.
  • Understand operational needs coordinate tailored support, and drive consistent, high-quality service delivery across markets.
  • Hold regular meetings with the fleet manager ensuring we are offering high level support and have a robust process in place for all our fleet and lease partners.
  • Attend partner meetings as requested by the head of aftersales.
  • Ensure that monthly and weekly performance reports are generated to the aftersales teams highlighting and agreeing key actions with the team.
  • Drive and develop partners' service preparation, execution and service performance assessment, establish annual service target and ensure the goal achievement, steering the partner's continuous service level improvement.
  • Regional regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
  • Secure the quality of our service network by timely training, tooling and other supportive materials.
  • Coordinate with Customer Service team to achieve customer satisfaction goals.

Ideal candidate profile:

  • Bachelor or master's degree in Business, Engineering, or related field.
  • Minimum 8 years of experience in automotive aftersales (OEM), with at least 5 years in a senior management role.
  • Proven track record in developing and implementing successful aftersales strategies in the UK market
  • Strong understanding of the UK automotive market, particularly in electric vehicles
  • Experience in managing and developing retailer networks and trade parts businesses
  • Knowledge of body shop operations and management
  • Excellent leadership and team management skills, with experience in managing diverse teams
  • Outstanding communication and interpersonal skills
  • Analytical mindset with strong problem-solving abilities
  • Proficiency in data analysis and financial management
  • Experience with CRM systems and digital tools for aftersales management

About BYD UK

BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. BYD UK offers a range of electric vehicles, including all-electric cars, all-electric buses and all-electric forklift trucks.

  • Head of Aftersales

    6 days ago

    London, Greater London, United Kingdom Inchcape Full time £80,000 - £120,000 per year

    Do you want to lead in a dynamic business that's transforming global automotive distribution? At Inchcape, we're pursuing an exciting strategy to evolve our global business and accelerate our industry towards a low-carbon, sustainable future.Join Inchcape Group HQ, part of Inchcape's global network. You'll be instrumental in executing our bold and exciting...

  • Aftersales Manager

    2 weeks ago

    London, Greater London, United Kingdom CHERY UK Full time £40,000 - £80,000 per year

    About Us:Chery MotorsSince founded, Chery has always taken adhering to technology-driven strategy, creating a vehicle brand with international competitiveness and influence as its corporate vision. Relying on the constant pursuit of technological innovation, Chery has become the first passenger vehicle enterprise in China to master the core technology of...

  • Aftersales Manager

    2 weeks ago

    London, Greater London, United Kingdom OMODA UK Full time £40,000 - £60,000 per year

    About Us:OMODA & JAECOOOMODA & JAECOO are new brands built by Chery Group, which is a leading Chinese automobile company. OMODA & JAECOO operate individually from other brands of Chery Group. Its business scope covers the R&D, production and sales of passenger cars.Chery MotorsSince founded, Chery has always taken adhering to technology-driven strategy,...

  • Aftersales Technical Operations Engineer

    3 days ago

    London, Greater London, United Kingdom BYD Europe Full time £40,000 - £70,000 per year

    About the role:The Aftersales Technical Operations Engineer will directly support our aftersales technical activities, focusing on defect tracking, frontline support, documentation, and process optimization. This role is designed to strengthen operational efficiency, improve issue resolution, and reinforce coordination between technical and service functions...

  • Aftersales Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Spirax-Sarco Full time £20,000 - £30,000 per year

    Job Title: Aftersales Coordinator Location: Watson Marlow - Bickland Water Road Location Type: On-Site Website: Group: Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping...

  • Aftersales Advisor

    4 days ago

    London, Greater London, United Kingdom Allen Motor Group Full time

    Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Hyundai dealership in Upminster. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have.As an Aftersales Advisor you'll have some key tasks and activities...

  • Wholesale Aftersales Co-Ordinator

    1 week ago

    London, Greater London, United Kingdom TOAST Full time £25,000 - £40,000 per year

    Wholesale Aftersales Co-ordinatorREPORTS TO HELEN PAGE – HEAD OF WHOLESALE (EUROPE & ROW)LOCATION EMERALD STREETOFFICE, LONDONFULL TIME DAYS PER WEEKRole overviewWe are seeking a detail-oriented and proactive Wholesale Aftersales Coordinator to support our growing wholesale operations. In this customer-facing role, you'll ensure smooth order management...

  • Aftersales Experience Analyst, EMEA, Shop

    2 weeks ago

    London, Greater London, United Kingdom TikTok Full time £40,000 - £80,000 per year

    Global OperationsAftersales Experience Analyst, EMEA, TikTok ShopLocation:LondonEmployment Type:RegularJob Code:A185621AResponsibilitiesAbout the Team:The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of...

  • Logistics and Aftersales Executive

    2 weeks ago

    London, Greater London, United Kingdom WS Optical Full time £30,000 - £45,000 per year

    Contract: Full time/PermanentLocation: High Street Kensington Office, London - Hybrid WorkingIf you've worn a pair of glasses, we've already met.We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality...

  • Logistics and Aftersales Executive

    2 weeks ago

    London, Greater London, United Kingdom 50886c02-acc8-4fe7-98e7-8c6b2b88b66d Full time £40,000 - £70,000 per year

    Contract Full time/PermanentLocation High Street Kensington Office, London - Hybrid WorkingIf you've worn a pair of glasses, we've already met.We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over150 countriesaccess to a global platform of high-quality...