Care Coordinator

15 hours ago

Croydon, Greater London, United Kingdom Home Instead Full time
Company Description

Our office was established in 2016 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

The Staff Coordinator/Scheduler is expected to perform a variety of duties in the coordination of scheduling service for clients. The Staff Coordinator/Scheduler is expected to assist and support other staff members in order to provide the highest quality service to clients.

Primary

· Coordinate CAREGiver schedules on a daily basis

· Coordinate and maintain monthly client schedules

· Answer each incoming call in a friendly, professional and knowledgeable manner

· Field new client enquires over the phone in a knowledgeable manner, enter information into database and handover to Care Manager

· Develop and maintain relationships with both clients and CAREGivers

· Identify and report to Care Manager, areas of recruitment & retention needed

· Enter and maintain accurate client and CAREGiver records

· Process and mail initial service enquiry letter/brochure

· Provide up to date hand over for out of hours cover

· Participate in out of hours "on call" rota

Secondary

· Field employment inquiries from prospective CAREGivers and arrange for application process as needed

· Assist Care Manager in completing Client Journal

· Participate in quarterly CAREGiver meetings

Job Type: Full-time

Qualifications

Essential Criteria

  • Experience of working in a scheduling role within a home care or other similar environment. 
  • Good working knowledge of IT systems with experience of Microsoft Office and CRM software with the ability to learn and adopt new technologies where appropriate.
  • Highly resilient and positive with excellent communications skills.
  • Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
  • Team player with strong interpersonal skills with the ability to build rapport quickly.
  • Excellent attention to detail with the ability to multi-task.
  • Logical and analytical with the ability to work on own initiative and meet deadlines.

Due to the nature of the role you must be a driver with access to your own car.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

  • Care Coordinators

    2 weeks ago

    Croydon, Greater London, United Kingdom GinareMedilink Full time £28,000 - £32,000 per year

    Care Coordinators Domiciliary Care (Full-Time)Locations: Croydon & London Borough of Barking & DagenhamCompany: Star Care UK LtdSalary: £28,000 £32,000 (depending on experience)Office based RoleFor this role oversees sponsorship is not availableStar Care UK Ltd is seeking experienced and committed Care Coordinators to join our growing Domiciliary Care...

  • Care Coordinators

    2 weeks ago

    Croydon, Greater London, United Kingdom GinareMedilink Full time £28,000 - £32,000 per year

    Care Coordinators Domiciliary Care (Full-Time) Locations: Croydon & London Borough of Barking & Dagenham Company: Star Care UK Ltd Salary: £28,000 £32,000 (depending on experience) Office based Role For this role oversees sponsorship is not available Star Care UK Ltd is seeking experienced and committed Care Coordinators to join our growing Domiciliary...

  • Care Coordinator

    1 week ago

    Croydon, Greater London, United Kingdom Home Instead Full time £25,000 - £40,000 per year

    Company Description Our office was established in 2016 and rated Outstanding by the Care Quality Commission in our last inspection. Our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our...

  • Care Assistant

    19 hours ago

    Croydon, Greater London, United Kingdom Classique Care Services Full time

    Company Description Purpose of Position • To enable and / or assist individuals to remain in the community, to be supported and maintained safely in their own homes and thereby enhance the quality of life.• Encouraging your service user's individuality and independence• Helping your service user to maintain relationships with neighbours, the...

  • Care Home Pathway Coordinator

    2 weeks ago

    Croydon, Greater London, United Kingdom NHS Full time £25,000 - £40,000 per year

    Review completeness of the Hospital Transfer Pathway documentation on arrival at the hospital and feedback to the care homes for incomplete documentation. 2. Request vital missing information from the care home and develop an escalation process for raising this as an issue if it regularly occurs.Provide nursing discharge letter and work with the pharmacy...

  • Customer Assistance Coordinator

    2 weeks ago

    Croydon, Greater London, United Kingdom Allianz Partners Full time £324,160 per year

    Job Title– Customer Assistance CoordinatorDepartment– RoadsideLocation– Croydon/ Birmingham HybridSalary– £27,013.60Bonus– £2,045 performance bonusStart Date–17th NovemberThe RoleAs aCustomer Assistance Coordinator, you'll play a vital role in supporting customers who require roadside assistance, delivering prompt, professional, and...

  • Customer Assistance Coordinator

    2 weeks ago

    Croydon, Greater London, United Kingdom myGwork - LGBTQ+ Business Community Full time £114,000 - £153,000 per year

    This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job Title:Customer Assistance Coordinator (Part-Time, Evenings & Weekends)Department:RoadsideLocation:Croydon / Birmingham - Hybrid15 hours a week -Salary -...

  • Field Supervisor

    2 weeks ago

    Croydon, Greater London, United Kingdom GinareMedilink Full time £26,000 - £28,000 per year

    Field Supervisor: Domiciliary Care ServicesLocation: Croydon & The London Borough of Barking & DagenhamCompany: Star Care UK LtdSalary: GBP26,000 to GBP28,000 dependent on experienceOversees sponsorship is NOT available for this roleStar Care UK Ltd is seeking dedicated and confident Field Care Supervisors to join our expanding Domiciliary Care teams in...

  • Field Supervisor

    2 weeks ago

    Croydon, Greater London, United Kingdom GinareMedilink Full time £26,000 - £28,000 per year

    Field Supervisor: Domiciliary Care Services Location: Croydon & The London Borough of Barking & Dagenham Company: Star Care UK Ltd Salary: GBP26,000 to GBP28,000 dependent on experience Oversees sponsorship is NOT available for this role Star Care UK Ltd is seeking dedicated and confident Field Care Supervisors to join our expanding Domiciliary Care teams in...

  • Hearing Aid Dispenser Audiologist

    3 days ago

    Croydon, Greater London, United Kingdom HMP Recruitment Full time £37,062 - £60,000 per year

    Are you passionate about making a difference in people's lives? Do you have a keen interest in the field of hearing care? Look no further - an exciting opportunity awaits you with our esteemed partner who are a National Hearing Care CompanyWe are looking for a HCPC registered Hearing Aid Dispenser/ Audiologist for an exciting new role, listed below . Ideal...