Data Center Engineer

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

Note: Candidates must be eligible to work in UK

Fluent in English

Job Summary:

The Data Center Hands and Feet Support (FSO) role is responsible for executing physical tasks within the data center, supporting remote teams, and ensuring operational continuity through proactive monitoring, hardware handling, and incident response.

Shift Pattern: 24x7 Support ? 12-hour rotational shifts

Key Responsibilities:-

• CRU Handling: Assist with Customer Replaceable Unit (CRU) replacements and installations.
• Cabling & Patch Panel Management: Perform structured cabling tasks, including patch panel updates, cable tracing, and labeling.
• Nlyte Tool Usage: Maintain asset records and perform audits using the Nlyte DCIM tool.
• Cooling System Awareness: Monitor and report on data center cooling systems and environmental conditions.
• Data Center Audits: Support and conduct regular audits for compliance and inventory accuracy.
• Daily Operational Tasks: Execute routine checks, visual inspections, and system health validations.
• Shipment Handling: Manage inbound/outbound shipments, including hardware receipt and dispatch.
• Engineer Escorting: Escort vendors and engineers within the data center following security protocols.
• Smart Hands Support: Provide remote hands assistance for hardware troubleshooting, cable management, and device resets.
• Remote Escort Requests: Respond to and manage remote escort requests from internal teams.
• First Responder Duties: Act as the initial point of contact for vendor support via email and telephone.
• Monitoring: Monitor telephony and email channels for support requests and alerts.
• Environmental Monitoring: Use native tools to monitor temperature, humidity, and other environmental parameters.
• Incident Response: Support incident management processes and escalate issues as needed

Qualifications & Skills:

• Basic understanding of data center infrastructure, cabling standards, and cooling systems.
• Experience with Nlyte or similar DCIM tools.
• Familiarity with hardware components and structured cabling.
• Strong communication skills for coordinating with remote teams and vendors.
• Ability to work in a 24x7 shift environment.
• Experience with monitoring tools and incident response is a plus

Benefits

• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that includes up to 20 days' vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech's
  Candidate Data Privacy Notice
  .

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