Dental Practice Manager
1 week ago
Location: Central London | Full-time
Dental Practice Manager (with Treatment Coordination Duties)
Role Overview
We are seeking a confident and dynamic Dental Practice Manager to join our award-winning private practice in Central London. This role is perfect for an experienced manager or senior treatment coordinator who thrives in a luxury environment and is passionate about delivering an exceptional patient journey while ensuring smooth day-to-day operations.
You'll oversee practice performance, lead by example, and play a hands-on role in patient engagement - combining operational excellence with world-class care and service.
Key Responsibilities
Practice Leadership & Operations
- Oversee the daily running of the practice, ensuring efficiency, compliance, and exceptional service standards.
- Lead, support, and motivate the front of house and clinical teams to deliver a seamless patient experience.
- Manage rotas, scheduling, and diary optimisation to maximise productivity and patient satisfaction.
- Monitor and report on KPIs, patient conversions, and practice performance.
- Collaborate with senior management to identify opportunities for growth and operational improvement.
- Act as a key point of contact for new and existing patients, ensuring every interaction reflects Zental's high standards of care.
- Confidently present treatment options, procedures, and finance plans, ensuring patients feel fully informed and supported.
- Coordinate treatment plans, specialist appointments, and multidisciplinary care efficiently.
- Maintain communication with patients throughout their journey, including after-care follow-up and feedback.
- Support clinicians in delivering treatment plans within 24 hours of consultation.
- Manage financial and administrative processes, including finance applications and CRM updates.
- Prepare and analyse practice data to identify trends, challenges, and opportunities for improvement.
- Maintain accurate patient and operational records in line with CQC and GDPR requirements.
- Be part of a fully private, luxury clinic renowned for its excellence and innovation.
- Competitive salary with performance-based incentives.
- Professional Indemnity and DBS covered where applicable.
- All core CPD and extended training fully funded by Zental.
- Clear opportunities for career progression and leadership development.
- Employee Referral Scheme - earn up to £2,950 per successful referral.
- Work alongside a highly skilled, multidisciplinary team in a supportive and inspiring environment.
Competitive and dependent on experience, with an attractive commission structure and incentives.
How to Apply
If you have a proven sales background and the ambition to combine patient care with management responsibilities in a luxury private setting, we'd love to hear from you.
If you would like to find out about all our career opportunities, please visit our careers section on our website.
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