Global Customer Service Coordinator

Location:

Cambridge - United Kingdom

Job Family:

Customer Experience

Worker Type Reference:

Regular - Permanent

Pay Rate Type:

Salary

Career Level:

U3

Job ID:

R

Have you heard of JBL, Arcam, Mark Levinson, Revel or Harman/Kardon, some of the world's leading audio brands? The market we are leading in, is fast paced, fun and dynamic.

Five prestigious brands – JBL Synthesis, Mark Levinson, Revel, Lexicon and Arcam - come together to offer the most advanced high-performance audio systems available. From the finest stereo listening to state-of-the-art multichannel home theater systems, the HARMAN Luxury Audio Group delivers pure, uncompromised sound. The consumer audio industry is fast paced, fun and dynamic and you will join our Luxury Audio department based in Cambridge, UK, in the position of:

Global Customer Service Coordinator – Luxury Audio

A Career at HARMAN Lifestyle

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and ARCAM
• Unite your passion for audio innovation with high-tech product development
• Create pitch-perfect, cutting-edge technology that elevates listening experience

About the Role:

The Service Administrator is responsible for delivering exceptional communication to external and internal customers. Responsibilities include extensive customer contact, parts order processing for domestic and international customers as well as Inter-Company and RMA Processing. The position requires a willingness to travel to a degree of up to 40% to visit our 3rd party warehouses and other departments.

What You Will Do:

• Maintain daily communications with customers as directed, to ensure resolution and proper follow-up leading to customer satisfaction.
• Represent Harman Luxury Audio as liaison for Customer Support activities related to product availability, quotation, order processing, product shipment, account status.
• Supporting Support & Service Engineers and Managers.
• Daily review of open orders, Process orders, forms, applications and requests.
• Coordinate shipments through creation of coversheets & shipping instructions.
• Coordinate logistics with customer designated forwarders & schedule pickups.
• Liaising with the warehouses for EMEA as well as US & ROW orders.
• Direct requests and unresolved issues to the designated resource.
• Prepares documentation including pro forma invoices, packing lists.
• Ensures central database is kept up to date.
• Liaises with accounts department regarding dealer financial status.
• Assisting Customer Support department with phone and email queries.
• Booking RMAs from dealers and distributors

What You Need to Be Successful:

• Interpersonal skills
• Analysis and problem-solving
• Attention to detail and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability
• Initiative

What Makes You Eligible:

• Willingness to work in an office in Waterbeach, Cambridge, United kingdom option to work from home for no more than 3 days a week.
• HARMAN will only employ those who are legally authorized to work in the United Kingdom.

What We Offer:

• Opportunity to collaborate with talented teams across the world.
• An inclusive and diverse work environment that fosters and encourages career development opportunities.
• Flexible work schedule with a culture encouraging a positive work-life balance.
• On-site opportunities to focus on personal well-being and development provided by our Wellness Committee, Volunteer Committee, and Harman Women's Network.
• Professional development opportunities through HARMAN University's business and leadership academies and extensive course catalog.
• The opportunity to work on complex problems and continuous improvement initiatives.
• Access to employee discounts on world-class HARMAN audio products including JBL and Harman/Kardon.

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you're ready to innovate and do work that makes a lasting impact, join our talent community today

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '' about a job with HARMAN, please cease communication immediately and report the incident to us through:

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related )