Information Technology Help Desk Analyst

2 weeks ago

Blackburn, Blackburn with Darwen, United Kingdom EG On The Move Full time £26,000 - £28,500 per year

Role:
IT Service Desk Analyst

Location:
Blackburn, BB1 2FA

Job Type:
Full Time - Evenings & Weekends

Salary:
£26,000 - £28,500 (DOE)

Bonus Scheme:
Bonus Incentive

Company:
EG On the Move

Working Hours:
Friday – Tuesday, 2:00 PM – 10:00 PM

About the role:

We are on the lookout for a proactive and detail-focused IT Service Desk Analyst to become a vital member of our dedicated IT team. In this key role, you will act as the first point of contact for end-users, delivering exceptional technical support and ensuring seamless IT operations across the organisation. Your ability to troubleshoot, resolve issues promptly, and provide guidance will empower our teams to stay productive and drive business success.

What you'll do:

  • Provide timely and professional technical support to end-users through phone, email, and in-person interactions.
  • Diagnose and resolve hardware, software, and network connectivity issues across operating systems, applications, and devices.
  • Assist with the setup, configuration, and maintenance of computer systems, peripherals, and related equipment.
  • Accurately document and track support requests in the ticketing system, ensuring issues are resolved within established SLAs.
  • Develop and maintain detailed knowledge articles and documentation to improve support efficiency and self-service options.
  • Collaborate with IT team members to identify opportunities for process enhancements and system optimisations.
  • Conduct user training sessions and create clear, user-friendly manuals to empower employees with IT knowledge and self-service tools.
  • Maintain an up-to-date inventory of IT assets, ensuring accuracy and accountability.
  • Uphold and enforce adherence to IT policies, procedures, and industry best practices.
  • Participate in system upgrades, installations, migrations, and other IT projects as
    required.

What's in it for you?

Whether you're looking to build a long-term career as we expand across the UK or seeking a job with top benefits, we've got you covered:

  • Bonus Incentive
  • 15% Food to Go Discounts – Greggs, Starbucks, Subway, Popeyes, Chaiiwala & Sbarro
  • Flexible Working Day
  • Free on-site Parking
  • Waterside Café – Freshly prepared meals everyday
  • On site Prayer and Ablution Facilities
  • Employee Assistance program
  • Support for mental and financial wellbeing
  • Life Insurance
  • Legal Assistance
  • Retail Discounts
  • Learning & Development Opportunities
  • Salary Sacrifice Pension

What we are looking for:

  • Proven expertise in trouble shooting & diagnostics
  • Experience with tools like ServiceNow, OS Ticket, Autotask
  • Understanding of IP addressing, DNS, DHCP, VPNs, Wi-Fi configuration.
  • Strong communication skills written & verbal
  • Familiarity with tools like TeamViewer, VNC, Kaseya VSA, Datto RMM

Be a part of it:

As EG On the Move grows, we're excited to welcome talented individuals to our team. We are about building a workplace where expertise and growth come together. Here, your skills matter, and you'll have the opportunity to make a real impact. Join us and be part of something meaningful

Please note - you are required to successfully pass a DBS check, which will be funded by EG On The Move.

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