Service Warranty Manager

2 weeks ago


Redditch, Worcestershire, United Kingdom Hepworth Group Full time £25,000 - £40,000 per year

Company Description

Hepworth Group is a global leader specializing in the design and manufacture of windscreen wiping and wash systems, as well as electrical control systems for the Marine, Rail, and Specialist Vehicle markets. They are a complete in-house manufacturing company that holds several industry accolades and accreditations such as IRIS, DNV, ABS, EN15085, and ISO-9001. One of their core divisions, Hepworth Rail International, is a fully certified member of the UK Rail Alliance. The company is well-established in its core markets, including Rail, Marine, and Fabrication.

Role Description

This is a full-time on-site role for a Service Warranty Manager located in Redditch. The Service Warranty Manager will be responsible for managing customer service Overall programs and warranty operations, ensuring customer satisfaction, and handling aftersales activities. The role involves direct interaction with our customers world wide to address their service and warranty concerns, and implementing strategies to improve service quality and efficiency.

Working directly with our Hepworth Rail Sales Team.

Salary £35k + depending on quality and experiance of candidates

Holidays 25 floating plus statutory

Standard 40 hour week

Pension scheme

Qualifications

  • Customer Satisfaction and Customer Service skills
  • Expertise in Warranty management and Aftersales
  • Excellent communication and interpersonal skills
  • Strong problem-solving and organizational abilities
  • Ability to work on-site in Redditch
  • Relevant experience in the manufacturing or engineering sectors is a plus
  • Bachelor's degree in Business Administration, Engineering, or a related field

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