Sales Operations Team Lead

1 week ago

Craigavon, United Kingdom EOS IT Solutions Full time

As the Sales Operations Lead, you will play a crucial role in supporting our sales, procurement, and logistics teams. Your responsibilities will span the entire customer order life cycle, encompassing quoting, order management, customer operations, service, and logistics. This role involves engaging in daily communication with customers and sales representatives, creating and managing quotes and orders, leading a team, and collaborating with various departments to ensure smooth operations.

Key Responsibilities:

  • Lead a team, providing ongoing support, mentorship, and guidance.
  • Develop and coach direct reports as well as wider team on business operations and leading the team on accountability of deliverables.
  • Leading career development conversations and personal development plans with your direct team through regular 1-1's and day to day leadership.
  • Engage in daily communication with customers and Sales Representatives.
  • Provide insights and problem resolution for any delay in the end-to-end process.
  • Conduct daily reviews and ensure agreed team KPIs are achieved.
  • Review process activities and transactions for accuracy and completeness.
  • Collaborate with key internal business partner to optimise and automate the end-to-end process.
  • Support and execute intra-company orders to meet global customer demand.
  • Maintain order status for company-wide visibility and customer reports.
  • Ambition to deliver operational excellence and improvements in operations working on standard work creation and adherence to standard work.

Qualifications:

  • Bachelor's degree in supply chain, logistics, business, or a similar field is preferred.
  • Previous experience in a leadership role is desired but not essential (not necessarily in a work environment).
  • Proficiency in Microsoft Outlook, Excel, Word, Jira, and Salesforce.
  • Ability to maintain confidentiality of customer and company information.
  • Organized, detail-oriented, thorough, and able to handle heavy workloads and deadlines.
  • Ability to stay abreast of company policies, products, and services.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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