Director of Service Charges

2 weeks ago

Farringdon, Greater London, United Kingdom Southern Housing Full time £90,000 - £120,000 per year

Location:
Farringdon, Central London

Salary:
Competitive

Are you a strategic leader passionate about delivering outstanding, customer-focused services in the housing sector? Southern Housing is seeking a Director of Service Charges to drive performance, compliance, and innovation across our service charge and managing agent operations.

As a key member of our Leadership Team, you'll set the strategic direction for service charge transformation, Section 20 administration, and external managing agent performance, ensuring we remain sector-leading and financially sustainable. You'll champion operational excellence, maximise income, and maintain high resident satisfaction, all whilst living our HEART values.

What You'll Need

  • Expertise in service charge budgeting, forecasting, reconciliation, and audit processes
  • Deep understanding of Landlord and Tenant Act 1985 & 1987, RICS Service Charge Residential Code, Leasehold and Freehold legislation and Health and Safety legislation as it pertains to properties.
  • Proven leadership experience, managing cross-functional teams and driving performance to ensure the efficient collection and accurate reporting of service charges.
  • Excellent financial acumen, with experience in budgeting, cost forecasting, and financial reporting to ensure service charge recovery and adherence to financial targets.
  • Ability to set strategic direction and lead teams to deliver this, with effective performance management, delegation, coaching, and risk management.
  • Degree level or equivalent through relevant training/ experience
  • Housing professional qualification CIH, IRPM or ARMA accreditation

Please note, we reserve the right to close this vacancy early, if we receive a high volume of application, so if you're ready to make a real difference in communities and lead with HEART, apply now
Closing Date:
Thursday 30th October 2025 at 23:59

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