TC Information Systems Manager

Job description:

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Trade Compliance Information Systems Manager

We are looking for a Trade Compliance Information Systems Manager at Burberry on a Fixed term contract,  to work across multiple Product projects, bridging the gap between business compliance needs and technical requirements on technology and reporting projects in the portfolio.  You will work in partnership with business experts and technology teams to identify & implement solutions to meet the needs of evolving customs compliance business models.  This role is reporting to the Trade Compliance Information Systems Senior Manager.

RESPONSIBILITIES

• Work at varying levels of detail, ranging from high level discussion at the start of the project, to capturing detailed customs requirements and working with the testing teams to scope and document test scripts
• Communicate requirements to enterprise data and information leads, solution leads and development teams working collaboratively to develop solutions
• Understand, visualise and deliver process changes in collaboration with business stakeholders
• Understand and uphold enterprise data and information principles in the development of both system and reporting solutions
• Liaise closely with project/programme managers and Solution Architects to govern scope and manage any change requests
• Prepare and facilitate workshops by assimilating existing process content, identifying knowledge gaps, setting up the workshop agendas, identifying participants & creating workshop materials
• User Acceptance Testing of all solutions and reports working with project/Programme managers to prioritize defect fixes
• Maintain and help to govern consistent Business Analysis methodology and ways of working across your stream and the wider domain
• Deliver end-user training and hypercare support
• Support transfer knowledge to BAU owners at close of projects

PERSONAL PROFILE

Qualifications and skills

• Previous significant experience with delivering customs trade compliance software
• Knowledge of SAP Systems (AFS and S4)
• Knowledge of MIC or another Global trade compliance solution
• Previous Involvement in customs/ trade compliance IT project transformation programmes
• Proven IT project experience of design, build and implementation
• Must have excellent written and communication skills and be extremely detail oriented
• Strong problem-solving skills and ability to logically analyse complex requirements, processes and systems to put solutions in place
• Self-directed and independent worker who can also lead through cross-functional and cross-organisational projects

Experience

• Working with Trade Compliance and/or Customs Experience
• Delivery of at least 1 full project lifecycle in a Business Analyst role
• Delivery of both Waterfall and Agile projects
• Experience in eliciting and documenting requirements resulting in quality deliverables
• Experience in development and delivery of end user training
• Knowledge of Retail Fashion Sector helpful but not essential
• Experience of managing senior stakeholders.

Behaviours

• Must be able to communicate effectively in both technical and business settings.
• Self-motivated, creative, passionate
• Able to acclimate into a fast-paced, dynamic environment
• Curiosity.
• Problem-solving skills.
• Software engineering mind-set.
• Ability to demonstrate a strong collaborative working style, as well as driving quality led practices in every aspect of their work.
• Agility to context switching between tasks to maximise overall team output.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.