Community host

Overview

We are recruiting for a Community Host to join our flexible workspace operation Koba @ The Rowe. This is a key hire for Koba – it will be to join our on-site operations team and gives the successful candidate a great opportunity to join and help build a growing company in a rapidly expanding sector.

Our Community Hosts are the heart and soul of our customer experience and look to create memorable days for everyone who enters the office. The Community Host is responsible for overseeing all aspects of running the location including (but not limited to) hospitality, events, customer satisfaction, operational excellence and meeting room management.

The successful candidate will be expected to be on-site 5 days per week.

About Koba

Koba is on a mission to redefine flexible workspace by embedding sustainability at the heart of its offering. We are built around three key pillars:

1. Sustainability: Sustainability is embedded into everything we do at Koba, from the way we design and build our spaces to how we operate them.
2. Health & Wellbeing: At Koba, we design workspaces that actively support the health and wellbeing of our residents.
3. 5* hospitality:
   Koba sets a new standard for workplace hospitality. We don't just manage buildings; we curate experiences.

We're not here to greenwash, we're working with experts across sustainability to create a momentum shift in what commercial real estate should and can do.

We have secured our first sites in London and Manchester and our pipeline of opportunities includes outstanding commercial buildings in other major cities across the UK - our ambitions are to open 3-4 sites a year, starting in 2024.

This role is right for you if:

• You're able to bring the highest level of professionalism and hospitality to create a memorable experience for customers, visitors and colleagues alike.
• No customer request is too big or too small for you to handle and you're happy stocking the fridge, changing the coffee beans or fixing the printer.
• You feel energised by meeting and working with people and work well in a team environment.
• You're resilient and know the value of having a routine but you're also ready for any unexplained challenges.
• You're willing to get your hands dirty and know that many of the 'behind the scenes' chores aren't glamorous.
• You're always looking to improve, come up with good ideas and have the desire to better yourself.

Your responsibilities

• Connecting with customers and identifying their individual and collective needs through meaningful conversations and communications
• Running a successful, meaningful and efficient concierge desk that focuses on excellent visitor management and enquiries that come in-person or via email or phone.
• Managing all internal and external meeting room bookings. You should be confident in taking the booking, working with the customer portal, ensure hospitality standards are always met and supported by any IT requirements requested by the customer.
• Undertake regular inspections to identify any facilities/cosmetic issues and ensure there is brand consistency in the hospitality offering.
• Support the General Manager with all customer move-ins and move-outs, ensuring the process is smooth, efficient and memorable.
• Helping to run successful events and create a memorable experience for all attendees.
• Invoice all external customers for meeting room bookings and events and manage food and beverage offering to ensure alignment with the Koba brand.
• Support the General Manager in making strategic decisions regarding the operational performance of the building.

Suitable skills and experience

• An interest and passion for phenomenal hospitality and customer service.
• Service mentality – clear focus on delivering a great customer experience to our occupiers and landlords.
• Strong communication skills - quick to build effective relationships with a broad spectrum of people, organisations and networks.
• The ability to multi-task and knowing that your day will be varied.
• IT and Technology skills to assist customers with common (but straightforward) technical issues.
• Minimum 2 years hospitality, retail or flex workspace experience

Statement on Diversity, Equity and Inclusion

We are committed to fostering a diverse, equitable and inclusive workplace where all employees feel valued, respected and empowered. We embrace differences in background, experience and perspective and strive to create an environment that promotes collaboration, innovation and personal growth.

We believe that a diverse team enhances our ability to serve our customers and community effectively. Join us in our journey to create a workplace that reflects the world we live in and celebrates the strengths that diversity brings.