Bar Manager

About THG 

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. 

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. 

With us, you'll go further, faster. What are you waiting for? 

Hale Country Club & Spa is seeking a dedicated hospitality professional with leadership skills and a passion for beverages. As a Bar Manager, you will oversee bar operations, ensuring outstanding service for our guests.

PRIMARY ROLE RESPONSIBILITIES

• Ensure smooth running of the Beverage department, delivering high service standards
• Support the Food and Beverage Manager in aligning team members with company requirements
• Drive financial targets for covers, spend per head, labour, cost of sale, purchasing, and operating profit
• Be visible and approachable at all times
• Coach and mentor team members, assist with training and new starter inductions
• Attend operations meetings
• Possess extensive knowledge of wine and cocktail offerings
• Maintain and exceed service standards, ensuring guest satisfaction
• Work effectively in a high-pressure environment, displaying resilience
• Respond promptly and efficiently to guest requests and complaints
• Understand seasonal menu and beverage offerings, recommending and answering questions

BENEFITS:

• Exclusive room rates for you and your family
• 20% off dining at our hotel, 50% off at Hale Country Club & Spa
• Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
• In-person or video GP consultations, discounted prescriptions, and physiotherapy
• Increasing annual leave with service, plus your birthday off
• Continuous learning and development opportunities
• £250 bonus for referring a friend
• Complimentary meals during shifts and provided uniforms
• Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
• Access to in-house Wellbeing Program
• Pension scheme for financial stability

APPLICANT REQUIREMENTS:

The successful applicant will have/be:

• Previous experience in a similar role within a 5* luxury hotel or high-end bar
• Strong communication and interpersonal skills
• Excellent customer service and problem-solving abilities
• Flexibility to adapt to changing situations and handle complaints with discretion and sensitivity
• Ability to maintain professional standards under pressure
• Strong knowledge of beverages, cocktails, and bar management software
• Excellent administration and organizational skills
• Proactive, Process-led and organized with a focus on quality
• Enthusiastic and positive, promoting a welcoming atmosphere
• Demonstrated enthusiasm for the King Street Townhouse brand
• Degree Level 2:1 or equivalent work experience
• WSET Level 2 or strong knowledge and interest in wine
• Food Safety Level certification

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.