Front Office Manager

2 days ago

Enniskillen Northern Ireland, United Kingdom Finn Lough Full time

As Front Office Manager, you will be responsible for overseeing the front desk operations and supervising the team. The front office represents the heart of our organization, handling reservations, filtering guest requests, and providing the very best service to our guests. This role encompasses a wide range of responsibilities and requires a diverse set of skills, including problem-solving, high levels of organisation, teamwork, and a strong desire to create unforgettable guest experiences.

Responsibilities Of The Role Will Include The Following

  • Staffing and Performance Monitoring of Front Office and Spa Staff
  • Team Motivation and Quality Control
  • Overseeing Front Desk Tasks
  • Reservations and Administration Management
  • Maximising Opportunities to increase guest dwell time and upsells
  • Payments Reconciliation and Cash Handling
  • Managing Guest Communications
  • Managing Guest Satisfaction, resolving guest complaints and issues appropriately
  • Inventory Management
  • Training and development
  • Preparing daily and weekly reports for the team

Our ideal candidate has a passion for great service and innovative operations, they will possess a thorough understanding of the importance of this role and the effect on the experience of every guest that comes to stay.

Requirements

  • A minimum of 2 years experience working in a managerial role, preferably within front desk or reservations in a resort/hotel environment
  • A love of hospitality and a strong desire to elevate every guest experience
  • A degree in hospitality management is preferable
  • Extensive knowledge of front office operations and reservations
  • A proven track record in managing customer satisfaction, team engagement and financial performance.
  • Excellent communication skills, both verbal and written.
  • Great computer skills and a general knowledge of troubleshooting
  • Excellent problem solving skills with a proactive mindset
  • Able to accommodate a flexible schedule to include days, evenings, weekends and holidays.
  • Passionate about nature, outdoor activities and the wilderness of the location

Accommodation on site: Live-in is a possibility as per availability

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