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Healthier & Wealthier Adviser

2 weeks ago

Carlisle, Cumbria, United Kingdom Groundwork NE & Cumbria Full time £26,050 - £65,000 per year

Job Title:
Healthier & Wealthier Adviser

Salary:
£26,050 per annum

Hours:
Full Time (37 hours per week)

Location:
Head Office – Newton Aycliffe, , working across County Durham

About Us
Groundwork works across the UK helping communities find practical solutions to the challenges they face. Groundwork aims to be the UK's leading regeneration charity, working through partnership to create communities in which people are proud to live and work. Groundwork's mission is to support people to improve their prospects and reach their full potential.

About The Role
We are seeking a compassionate, proactive, and client-focused Healthier & Wealthier Adviser to join our team. In this role, you will deliver high-quality advice and guidance to residents across County Durham, helping them navigate welfare benefits, debt, housing, energy, budgeting, employment, family support, and more.

You will primarily provide telephone-based advice, with additional support via face-to-face meetings, email, online chat, and video appointments. You will work with clients referred from Primary Care Trusts (PCTs) and other health organisations, gathering information about their circumstances, offering tailored guidance, and acting on their behalf when required.

Your Role Will Include

  • Providing high-quality advice and guidance via phone, email, online chat, video, and face-to-face appointments.
  • Gathering detailed client information to offer personalised support and make referrals to specialist agencies when needed.
  • Maintaining accurate case records and ensuring all work meets quality standards.
  • Responding to enquiries promptly and supporting the general advice line during busy periods.

You'll be part of a supportive, collaborative team that values learning, innovation, and continuous improvement.

About You
We're looking for someone who is:

  • Empathetic and approachable, with excellent listening and communication skills.
  • Experienced in providing information, advice, and guidance (experience in welfare rights, housing, or debt advice is desirable).
  • Organised and proactive, able to manage a varied workload and meet deadlines.
  • Committed to equality, diversity, and inclusion in service delivery.
  • Adaptable, with a willingness to travel and work flexibly to meet client needs.

Join us to make a real difference in the lives of people across County Durham, helping them to be healthier, wealthier, and more empowered.

For more information on the role, or for an informal discussion please contact Vicky Wood, Project Manager on or
Want to apply?
Great. All you need to do is complete the application form below

Application Form

Healthier & Wealthier Adviser – Job Description
Healthier & Wealthier Adviser – Person Specification

All completed applications should be emailed to

Closing date: Midnight on Thursday 30th October 2025
Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application.

Make yourself at home
We want you to be yourself at Groundwork and we value everything that makes you unique. We recognise and celebrate your difference and together we make Groundwork a special and great place to work. As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults

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