Senior Front of House

2 weeks ago

Ponteland NE RH, United Kingdom Matfen Hall Hotel Full time £14,500 - £30,000 per year

Pay: £14.50 per hour

Job Description:

Location: Matfen Hall Country Hotel, Spa and Golf Estate

Position: Front of House Staff

Rate of Pay: £14.50 per hour plus tips, minimum 40 hour contract

Reporting to Head of Food and Beverage

Overview:

Matfen Hall is a privately owned five-star country house 63-bedroom hotel, spa, and golf course. Converted to a Hotel in 1999 by Sir Hugh and Lady Anna Blackett, the Hotel was purchased by Sir David and Lady Sylvia Harrison and Family in August 2020.

Since the takeover in 2020, a programme of refurbishment and repositioning of Matfen Hall has taken place, with further investment to follow. The direction of the business is to achieve 5 Red Star status within the next two years. As a Front of House member of staff you will be part of the repositioning of the Hotel from its previous status as a volume wedding venue and hotel to become a luxury property offering a high-level service with a broad product offering that endears guests to stay for several nights.

The FOH staff will be on hand across the day to ensure our guests are given attentive and unobtrusive service. Anticipating the needs of our guests across all meal services. Understanding our menus is imperative so that you can showcase the talents of our kitchen team with your own confident and professional service.

DUTIES AND RESPONSIBILITIES:

· To interact with each and every guest, putting their needs first

· Know and use our guests names with confidence

· To operate the delivery of a warm and engaging brand of hospitality, reading our guests needs, anticipating them before they need to ask.

· The ensure all guests receive a high level of service at all service times.

· To ensure that you use the EPOS till, including the relevant banking procedures

· Check that each area is properly set before each service and that the bar is stocked and set daily

· Carry out and record daily, weekly and monthly cleaning tasks

This list of duties is not exhaustive and additional duties may be required within reason for the better fulfilment of the role and the needs of the business.

PREREQUISITES:

A passion for saying yes is the answer now what is the question, taking pride in finding innovative solutions to the ever-changing requests that guests will bring us. Available to work when needed, including weekends, holidays, and nights. Must have own transport to commute to work.

EXPERIENCE:

Two Year plus service in a customer facing role within a luxury Hotel setting.

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Gym membership

Experience:

  • Luxury Hospitality: 1 year (essential)

Work Location: In person

Job Types: Full-time, Permanent

Pay: £14.50 per hour

Benefits:

  • Employee discount
  • Gym membership
  • On-site gym
  • On-site parking

Work Location: In person

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