Digital Merchandising Manager

Digital Merchandising Manager

Location: Hybrid – Corby
Fixed-Term Contract – 12 months

RS Group is currently seeking a Digital Merchandising Manager to join our team permanently. As a Digital Merchandising Manager, you will play a crucial role in supporting the delivery of the merchandising plan for your assigned category.

What you'll be doing:

• Optimize key customer journeys to drive traffic, maximize sales, and enhance conversion rates.
• Track and report on category-specific digital metrics such as conversion rates, website visits, bounce/exit rates, and customer satisfaction.
• Utilize customer experience (CX) tools to analyze customer behavior and implement enhancements to the customer journey.
• Collaborate with the Digital Merchandiser to align with the digital strategy for your product area and contribute to shorter-term plans to achieve strategic objectives.
• Conduct regular reviews and walkthroughs of categorization, taxonomy, and navigation to ensure a seamless customer experience.
• Conduct A/B testing and other experiments to improve user experience (UX).
• Collaborate with Product, Marketing, and Digital teams to optimize product setup, attribution, images, product copy, and placement to meet customer expectations.
• Create product copy to communicate key features and support SEO performance.
• Identify and respond to new competitor and market trends by analyzing competitor activity and identifying trade opportunities.
• Optimize search engine performance (paid and organic) to drive sales and conversions.

About you:

In this role, you will have the opportunity to leverage data and insights to optimize the online customer journey, ensuring customers can easily find and purchase RS products and services.

Key skills required for this role include:

• Demonstrated customer-centric approach in all aspects of the role.
• People management experience.
• Strong communication and commercial acumen, with the ability to present data and insights effectively.
• Solid understanding of e-commerce and the broader digital landscape in the B2B environment.
• Experience in digital marketing, including content creation, copywriting, e-commerce, SEM, SEO, and online customer journeys.
• Proficient in SEO principles and techniques.
• Ability to build relationships with internal and external stakeholders.
• Confident decision-maker with a high level of accountability and ownership.
• Analytical mindset with a curiosity to identify areas for improvement and develop actionable plans.
• Growth mindset with a passion for personal development and career progression.
• Strong proficiency in web analytics.

The extras you'll get

At RS, as well as the usual employee benefits you'd expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we've just introduced a number of new Family Friendly Policies including:

Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation

Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette's syndrome

Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause

 Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery and gender confirmation surgery

Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.

We are RS

At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible. 

Our purpose? Making amazing happen for a better world. 

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers. 

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems. 

We'll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.

Come and join us and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.

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