Service Bookings Advisor

Job Title: Service Bookings Advisor

Location: Drift Bridge Volkswagen

About the Role: As a Service Bookings Advisor at Drift Bridge Volkswagen, you will be a key part of our aftersales operation, ensuring customers receive a smooth and professional experience from their very first interaction with us. You will manage service appointments, coordinate workshop capacity, and communicate clearly with customers and colleagues to keep everything running efficiently. Whether you have experience in a similar role or are looking to bring your customer service skills into the automotive sector, Drift Bridge Volkswagen offers a supportive environment where you can develop and grow.

Hours: 50 hour week Monday to Friday, with a requirement to work Saturdays 1 week every 4.

Key Responsibilities:

• Customer Bookings: Manage incoming and outgoing service booking enquiries via phone, email, and online channels, ensuring all appointments are arranged accurately.
• Customer Service: Deliver a warm, professional customer experience, explaining service options, timings, and requirements clearly.
• Workshop Coordination: Collaborate with the service management team and workshop controllers to allocate jobs effectively and maintain an efficient schedule.
• Communication & Updates: Keep customers informed regarding their vehicle's progress, additional work required, and expected completion times.
• Record Management: Ensure all booking notes, vehicle histories, and customer records are accurate and up to date within dealership systems.
• Efficiency & Workflow: Follow established booking processes to support workshop productivity and maintain a smooth daily operation.
• Problem Resolution: Assist customers with questions or concerns, offering solutions or escalating when appropriate.
• Team Collaboration: Work closely with service advisors, technicians, and management to ensure exceptional customer service and operational efficiency.

About You: You are an organised, customer-focused individual who enjoys working in a busy environment. Whether you have automotive experience or are looking to bring strong customer service skills into a new field, you approach your work with professionalism and positivity. You communicate clearly, manage your time well, and enjoy being part of a collaborative team. Your approach is proactive, reliable, and focused on delivering great experiences for our customers.

Skills and Attributes:

• Customer Focus: Strong communication skills and confidence when speaking with customers.
• Organisation: Ability to manage multiple workloads and maintain a structured, efficient booking diary.
• Attention to Detail: Accurate and thorough record keeping.
• Team Player: Works well with colleagues and contributes to a positive team environment.
• Problem-Solving: Calm and effective when dealing with customer queries.
• IT Skills: Comfortable using booking systems, CRM platforms, and standard office software.
• Adaptability: Open to learning new systems, processes, and technologies.
• Professionalism: Reliable, friendly, and committed to high service standards.

About the Company:

Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single Epsom-based showroom into a thriving family-run business. Since 1974, we have proudly represented Audi and Volkswagen, expanding our operations to include a second Epsom showroom in 1999, an additional Audi branch in Walton in 2006, Drift Bridge Skoda and Geely Gatwick in 2026, and our Trade Parts Specialists (TPS) division in Chessington and Guildford

Today, in its third generation of family ownership, Drift Bridge Group remains a privately-owned dealership, supplying new and used Audi, Honda, Volkswagen, Skoda and Geely vehicles. Our commitment extends beyond sales; we offer comprehensive aftersales solutions and operate TPS branches in Chessington, Croydon, and Guildford.

Our family-focused values shape our business culture, ensuring that we hold our customers and employees in equally high regard. At Drift Bridge Group, we aim to create an environment where everyone feels like a part of our family. You can expect a warm welcome and excellent customer service at any of our showrooms.

As a Service Bookings Advisor at Drift Bridge Volkswagen, you'll play a crucial role in our continued success. Our loyal customers are the foundation of our enduring business, and we give back by offering competitive prices, expert advice, and first-class service. We believe in fair and honest employment practices, treating every team member as part of our family to minimise staff turnover and foster a rewarding workplace.

We provide stability and transparency, expecting passion and a willingness to learn from all our employees. At Drift Bridge Group, teamwork is essential, and every individual's contribution is valued. Join us and become part of a dynamic team where your hard work is recognised and rewarded.

Benefits:

• Employee Recruitment Referral Payments: Earn extra rewards by referring talented individuals to join our team.
• Occupational Health Services: We prioritise your health and well-being, providing services to ensure a supportive and healthy work environment.
• Bonus Plans: Unlock your potential with enticing bonus plans tailored for eligible positions, rewarding your hard work and dedication.
• Exclusive Vehicle Benefits: Enjoy the opportunity to drive a new car with short-term contracts, fixed monthly payments, and zero deposits. Additionally, benefit from significant discounts on new and used cars.
• Discounted Servicing and Parts: Maintain your vehicle affordably with employee-exclusive discounts on servicing, parts, and accessories.
• Increased Holidays with Service: Celebrate your dedication with holidays that increase with each year of service.
• Birthday Off: Enjoy a special day off on your birthday, because your milestones matter to us.
• Company Pension Scheme: Secure your financial future with our robust pension plan.
• Life Assurance: Benefit from comprehensive life assurance for members enrolled in our pension scheme, ensuring financial support for your loved ones.
• Cycle to Work Scheme: Embrace a healthier lifestyle with our Cycle to Work Scheme, offering cost savings on a new bike.
• Company Discounts: Unlock special savings on a variety of products and services as a token of appreciation for being part of our team.
• Long Service Benefits: Recognise and reward your commitment to our company over the years with special perks and acknowledgments.
• 24/7 Employee Support: Access round-the-clock assistance from trained specialists, providing comprehensive support for emotional well-being, mental health, legal guidance, physical wellness, and financial advice.

At Drift Bridge Volkswagen, we value diversity and are committed to providing equal opportunities for all employees. We encourage applications from all qualified individuals, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

Join us and be part of a team where your skills and dedication are recognised and rewarded. If you are ready to take your career to the next level, apply today

Pay: £26,000.00-£29,000.00 per year

Application question(s):

• Why do you think you would be suitable for this position?

Work Location: In person