Kiosks & Bars - Retail Manager

Elior Stadia – Bringing the Buzz to Matchdays & More

When the crowd roars, the food has to be just as exciting At Elior Stadia, we serve up epic matchday meals, gourmet hospitality, and fast, fresh stadium snacks - so fans can focus on the action while we handle the flavour.

What you'll be doing…

As a Retail Manager, you will take full ownership of the day-to-day management of the Kiosks, ensuring an outstanding customer experience, driving sales, and leading your team to meet performance targets. You will be responsible for delivering operational excellence and maintaining high visual and merchandising standards.

• Manage the daily operations of the retail Kiosks to ensure smooth and efficient running
• Lead, motivate, and develop the retail team to deliver exceptional customer service
• Drive sales and profit by identifying opportunities to maximise performance
• Maintain high standards of visual merchandising, stock presentation, and Kiosk layout
• Monitor inventory levels, manage stock control, and liaise with suppliers as needed
• Handle customer queries, complaints, and feedback with professionalism and care
• Ensure compliance with company policies, health & safety, and retail legislation
• Analyse Kiosk performance data and report on KPIs, sales targets, and improvements

What can you bring?

• Proven experience in a Catering management or supervisory role
• Strong leadership and team management skills
• Excellent customer service and interpersonal abilities
• Commercial awareness and a drive to achieve sales targets
• Organisational and problem-solving skills with attention to detail
• Ability to work in a fast-paced, customer-focused environment
• Basic IT skills and familiarity with retail systems or EPOS
• A passion for catering and a commitment to delivering an outstanding in-store experience

Brilliant Work Deserves Brilliant Perks

At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success Here's what's waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work
• Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life's important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Wellbeing first - mental health support and wellbeing perks.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel

One small thing - we welcome you to apply using the name you feel most comfortable with No need for legal names at this stage.

Why You'll Love Working Here

We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.

And here's the best part - 87% of our team say they're proud to work here Why? Because we create a place where you're listened to, trusted, supported, and valued.

Not sure you match every single requirement? Apply anyway Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you

We Celebrate You

At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.

Need any support or adjustments during the application process? Just let us know - we're happy to help

Ready to join us? Hit 'Apply Now' and let's chat