IT Support Technician

IT Support Technician

Salary: £25,000–£30,000 per year (depending on experience)

Location: Gateshead, Tyne & Wear (office-based, next to the Metrocentre)

Hours: Monday–Friday, 8:30am–5:00pm (37.5 hours per week)

Important Information (please read before applying):

• This is a full-time, office-based role (not remote/hybrid).
• Applicants must have at least 1 year of IT support experience (helpdesk, service desk, or on-site).
• Driving license and access to a car preferred, but not essential.

About Xertex Solutions Ltd

Xertex Solutions is a family-run IT support provider in Gateshead. We deliver professional, friendly IT services to businesses across the North East, combining technical expertise with a personal approach that bigger companies just can't match.

We value our team and create a positive, supportive workplace where people can learn, grow, and build long-term careers in IT. At Xertex, we actively invest in career development – helping our staff achieve their full potential, progress into senior technical roles, and become experts in their field.

The Role

We're looking for an IT Support Technician to join our growing team. This is a fantastic opportunity for someone eager to develop their IT career in a supportive environment, with a clear path toward more advanced technical roles, including 2nd and 3rd line support.

You'll be the first point of contact for clients, providing IT support over the phone, email, and in-person. You'll troubleshoot a range of issues, learn valuable technical and customer service skills, and grow into more complex IT responsibilities over time.

Key Responsibilities

• Answering support calls and responding to emails from clients.
• Logging, managing, and resolving tickets in our helpdesk system.
• Providing Microsoft 365 administration and support with confidence.
• Troubleshooting issues with laptops, desktops, and Microsoft 365 apps.
• Escalating complex issues to more senior team members when necessary.
• Opportunities to progress into hardware installations, on-site support, and advanced IT tasks.
• Support and training from senior team members to develop your technical skills and career progression.

Required / Preferred Experience:

• At least 1 year of proven experience in an IT support role (helpdesk, service desk, or on-site).
• Confident with Microsoft 365 administration.
• Experience with Windows operating systems and basic troubleshooting.
• Driving licence and access to your own car preferred but not essential.
• Previous experience in a customer-facing role is desirable.

Personal Attributes:

• Reliable, proactive, and eager to learn.
• Strong problem-solving skills with a willingness to investigate and learn.
• Team player but able to work independently.
• Genuine interest in technology and ambition to grow into senior IT roles.

What We Offer

• £25,000–£30,000 per year depending on experience, with potential car allowance.
• 30 days holiday (plus bank holidays) + your birthday off.
• Company pension scheme.
• Quarterly team-building activities and nights out.
• Structured career development, mentoring, and support to help you achieve your full potential.
• Clear progression opportunities into 2nd/3rd line and senior IT roles.
• Supportive, family-run culture where your input is valued.

If you're passionate about IT, eager to grow your skills, and want to join a friendly, supportive team where career development is encouraged, apply now to join Xertex Solutions Ltd as our next IT Support Technician

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking

Application question(s):

• Are you able to work full-time, office-based in Gateshead?
• Are you interested in developing your career into more senior IT roles over time?
• Are you comfortable working with both hardware (laptops, desktops, servers) and software support tasks?
• Tell us briefly about your hobbies or what you like to do outside of work.
• Do you have at least 1 year of IT support experience (helpdesk, service desk, or on-site)?
• Do you have proven experience with Microsoft 365 administration?
• Do you hold a full UK driving licence and have access to a car? This is not essential, but is preferred.

Work Location: In person