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Sales Account Manager
2 weeks ago
We are delighted to offer an exciting opportunity for an Internal Account Manager to join the team at Timba Floors & Boards. Based at our UK Head Office in Stanley, County Durham, we are looking for an ambitious and customer-focused individual with a strong background in sales and customer service.
This role is ideal for someone seeking career progression within a rapidly growing wholesale business that supplies trade customers with an extensive range of flooring products and matching accessories. You will be joining our dedicated office-based sales and customer service team, playing a key role in managing client relationships and driving business growth.
As an Internal Account Manager, you will be responsible for overseeing a diverse portfolio of accounts, nurturing strong customer relationships, and identifying opportunities to expand and enhance our services. We are looking for a proactive communicator with excellent problem-solving skills, strong commercial awareness, and meticulous attention to detail.
Key Responsibilities
- Manage a portfolio of customer accounts, consistently meeting or exceeding sales targets
- Build and maintain strong, long-term customer relationships
- Act as the primary point of contact, responding promptly to customers' daily needs
- Generate new business by leveraging existing and potential client networks
- Conduct regular account reviews to ensure customer satisfaction and identify areas for improvement
- Recommend strategic actions to enhance sales performance and uncover growth opportunities
- Collaborate closely with cross-functional teams to deliver outstanding customer service
- Analyse sales data and market trends within our CRM system to identify growth potential
- Monitor and report on key account metrics, including revenue growth and customer retention
- Liaise with and provide support to external account managers regarding inbound enquiries
Requirements
- Highly motivated with a strong, results-driven approach
- Excellent verbal and written communication skills
- Strong relationship-building, negotiation, and stakeholder management abilities
- Proven track record of delivering exceptional customer service
- Commercially minded with a practical, solutions-focused outlook
- Exceptional written accuracy and numerical skills, with a keen eye for detail
Job Types: Full-time, Permanent
Pay: £27,500.00-£30,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
Experience:
- Account management: 1 year (preferred)
- sales: 1 year (preferred)
Work Location: In person
