Lead Engineer – Customer Technical Support

Job Description SummaryBecome part of a winning team and help to deliver the Green Energy transition.

Lead Engineer – Customer Technical Support (Hardware) in the Global Applications & Support team specialize in Grid Automation (GA) and have the primary mission of advanced (Level 3) product support to GA Regions.

The role is expected to demonstrate technical leadership, team-work capability, and the ability to keep up with evolving hardware/firmware technologies in the grid automation domain. Customer interactions are integral to the role, as a domain expert representing the Product Line. Lead Engineer – Customer Technical Support (Hardware) should be adaptable to the very dynamic work environment of the team.Job Description

Essential Responsibilities

• Level 3 (advanced) technical support on assigned product platforms, covering both post-sales and pre-sales tasks.  
• Resolve customer complaints (LSN/ACT) on products and prepare necessary customer communication such as Customer Technical Reports.
• Lead Customer meetings and/or Site visits to gather evidence or troubleshoot site issues.  
• Create test setups and conduct tests specific to issue resolution, workarounds, or Root Cause Analysis.
• Drive hardware defect investigations to conclusion and develop permanent solutions in collaboration with R&D or other relevant teams.
• Write internal reports covering defect investigations such as 8D.
• Write Customer Technical Reports following the standard format and guidance.
• Cooperate with Repairs team in complex investigations.
• Open and monitor non-conformities tickets on product issues as necessary and support Containment/Corrective Actions
• Interface with various Quality teams (Regional quality, Manufacturing quality, Supplier quality etc.) as necessary
• Collaborate with R&D: Align investigation findings with future design enhancements to GA products.
• Performing all activities, especially in Laboratory areas, in compliance with the Environmental, Health and Safety (EHS) guidelines.

Skills & Experience:

Required Qualifications

• Bachelor's Degree in Engineering (Electrical Engineering, Electronics & Communications or closely related discipline).
• Advanced and demonstrated years of experience with protection devices / embedded systems used in electrical networks.
• Ability and willingness to travel (globally) up to 25% of time.

Desired Characteristics

• Knowledge of and experience with state-of-the-art tools and techniques for testing, troubleshooting, and analysing numerical relay hardware.
• Fluent in English. Other languages may be valued.
• Excellent oral and written communication skills.
• Team worker.
• Lead initiatives of moderate scope and impact.
• Ability to manage multiple customer support activities simultaneously.
• Effective problem identification and solution skills.
• Flexibility and capability to adapt to different business needs in the job.

About Us:

At GE Vernova - Grid Automation, you will have the opportunity to work on cutting-edge projects that shape the future of energy. We offer a collaborative environment where your expertise will be valued, and your contributions will make a tangible impact. Join us and be part of a team that is driving innovation and excellence in control systems.

Why Join GE Vernova-Grid Automation?

This role is an excellent opportunity for an experienced protection engineer looking to step into a leadership role, helping shape the structure, quality, and efficiency of protection engineering delivery within a growing team.

Apply today and help us lead the way in renewable energy solutions

GE Vernova is a world leader in the energy solutions market with a portfolio of energy businesses across the globe. Grid Solutions provides equipment, systems, and services to bring power reliably and efficiently from the point of generation to end power consumers. We electrify the world with advanced grid technologies and accelerate the energy transition – and we want you to be part of that change and enjoy imagination at work.

If you are ready to make a difference and usher in a new era of clean, reliable energy, come join us.

About GEV Grid Solutions:

At GEV Grid Solutions we are electrifying the world with advanced grid technologies. As leaders in the energy space our goal is to accelerate the transition for a more energy efficient grid to full fill the needs of tomorrow. With a focus on growth and sustainability GE Grid Solutions plays a pivotable role in integrating Renewables onto the grid to drive to carbon neutral. In Grid Solutions we help enable the transition for a greener more reliable Grid. GE Grid Solutions has the most advanced and comprehensive product and solutions portfolio within the energy sector.

Why we come to work:

At GEV, our engineers are always up for the challenge - and we're always driven to find the best solution. Our projects are unique and interesting, and you'll need to bring a solution-focused, positive approach to each one to do your best. Surrounded by committed, loyal colleagues, if you can dare to bring your ingenuity and desire to make an impact, you'll be exposed to game-changing, diverse projects that truly allow you to play your part in the energy transition.

What we offer:

A key role in a dynamic, international working environment with a large degree of flexibility of work agreements

Competitive benefits, and great development opportunities - including private health insurance.

Additional Information

Relocation Assistance Provided: No

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