Account Co-ordinator

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognised brands of food, beverage, foodservice, household, personal care and pet products.

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.

If this sounds like something you would like to be a part of, we'd love to hear from you.

Key Responsibilities:

Customer Interaction:

• Professionally handle customer inquiries via phone, email, or in person.

• Provide accurate and timely information regarding our products, services, pricing, and order status.

• Address customer concerns, resolve issues, and ensure customer satisfaction.

Order Processing:

• Receive and process customer orders, ensuring accuracy and completeness.

• Coordinate with the production team to schedule and track order progress.

• Update customers on order status, estimated delivery dates, and any delays.

Documentation:

• Maintain detailed records of customer interactions and transactions.

• Generate and maintain customer profiles and order histories.

• Prepare and send invoices, quotes, and order confirmations as needed.

Product Knowledge:

• Stay informed about our printing services, materials, and customisation options.

• Assist customers in selecting the appropriate products and services to meet their needs.

Problem Resolution:

• Proactively identify and address issues to prevent customer dissatisfaction.

• Collaborate with internal teams to resolve complex problems and expedite solutions. Communication:

• Communicate effectively with colleagues, ensuring a smooth flow of information between operations.

• Provide feedback to management regarding customer trends, preferences, and concerns. Supervision & Support:

• Cross-Functional Support: Maintain a comprehensive understanding of all site operations, to provide effective support where needed.

• Problem Solving Address and resolve any issues or challenges that arise. Ensuring collaborative and constructive relationships are maintained with all employees.
• Hygiene: Maintain exceptional hygiene standards, continuously leading by example.
• Safety & Environmental Compliance: Adhere to all Health & Safety and environmental protocols and guidelines set out by our site-specific accreditations, to maintain a safe working environment.
• Flexibility: To perform such duties as is deemed reasonable by management in response to changing business circumstances.
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• KPI Monitoring: Deliver site KPIs as an integral part of your role and provide regular reports and updates to Management on KPI performance and progress toward operational goals.

Qualifications:

• Previous customer service experience, preferably in a manufacturing or printing environment.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Proficiency in using customer service/product ordering software and Microsoft Office Suite.

• Ability to multitask and work in a fast-paced environment.

• Positive attitude and a commitment to providing outstanding customer service.

Job Type: Full-time

Pay: £24,420.00-£28,000.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person