Payment Firm Supervisor

Job title: Payment Firm Supervisor
Division: Supervision, Policy and Competition
Department: Market Interventions

• Salary: National (Edinburgh and Leeds) ranging from £43,100 to £50,266 and London from £47,300 to £55,166  (salary offered will be based on skills and experience)

• This role is graded as: Associate, Regulatory

• Your recruitment contact is Shafika via Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team
 

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you'll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.  

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). Sitting in the Payments and Digital Assets directorate, the Market Intervention department supervises and drives regulatory standards in payments and crypto asset firms.

Role responsibilities

• Own and manage a portfolio of supervision cases in the Payments/E-money sector, driving regulatory outcomes that protect consumers and ensure market integrity

• Engage with internal and external stakeholders including collaborating with law enforcement and regulatory bodies, both domestically and internationally, using FCA powers to prevent harm and uphold market confidence

• Form supervisory judgments within firms, supported by expert training and guidance, contributing to consistent and fair regulatory decisions

• Support colleagues on complex cases, helping deliver precedent-setting outcomes that shape future regulatory approaches.

• Contribute to operational and strategic projects by developing processes, frameworks, and tools that enhance business-as-usual effectiveness and regulatory impact.

Skills required

Minimum:

• Proven experience of dealing with regulatory matters, particularly in relation to advising on regulatory requirements OR working in a compliance function within a retail bank and/ or payments firm

• Proven experience of presenting work to others and influencing decision making processes

• Proven experience of strong stakeholder management

Essential:

• Experience of managing competing priorities, often with factors outside of your control in a high-pressure environment

• Curiosity and motivation to continually learn about and investigate issues within the firms and industries we supervise with a strong willingness to develop yourself by taking on new responsibilities

• Adopting a flexible and pragmatic approach to your work with a strong sense of accountability to take ownership and drive forward solutions

• Ability to identify and escalate issues appropriately, seeking support at appropriate stages throughout any piece of work or deliverable

Benefits

• 25 days annual leave plus bank holidays

• Hybrid model with up to 60% remote work

• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary

• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance

• 35 hours of paid volunteering annually

• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits, and our recruitment process as a whole visit our benefits page.

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that's free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
 

Disability Confident: our hiring approach

We're proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role's key requirements.
 

Useful information and timeline
 

Timeline: 

• Job advert close: w/c 23rd November 2025

• CV Review/Shortlist: 25th November 2025

• Case Study Assessment: w/c 1st December 2025

• First Interview: w/c 8th December 2025

• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.