Senior Account Handler

1 week ago

Telford, Telford and Wrekin, United Kingdom Everywhen Full time £20,000 - £60,000 per year

We are looking for a Senior Account Handler to support the broking team with technical expertise and deliver tailored insurance solutions for Commercial Motor clients.

Key Responsibilities

Client & Insurer Service

  • Compile market presentations to insurer partners to secure competitive quotations.
  • Handle new business and renewals, preparing quotation reports for Account Executives.
  • Maintain strong relationships with clients and insurers, delivering tailored insurance solutions.
  • Ensure all communications are accurately recorded in line with company policies and service standards.

Operational & Compliance Duties

  • Complete all assigned processes, including:
    • Answering incoming calls from clients and insurers.
    • Processing vehicle changes/declarations and driver referrals.
    • Issuing documentation, invoices, and refunds.
    • Updating the Motor Insurance Database (MID).
    • Managing client loans via finance systems.
    • Handling queries from clients, insurers, and colleagues.
    • Completing Letters of Indemnity and questionnaires.
  • Ensure compliance with internal procedures and industry regulations at all times.
  • Complete in-house training modules and maintain up-to-date product knowledge.

Financial Administration

  • Ensure unallocated cash is accounted for and processed.
  • Issue chase letters for non-payments and escalate overdue premiums.
  • Liaise with Premium Credit regarding defaults and reinstating loans.

Requirements

  • Solid experience in the Commercial Motor insurance market (broker or insurer level).
  • Strong understanding of broking processes and market dynamics.
  • Familiarity with insurance systems and documentation standards.

Person Specification

  • Excellent communication and interpersonal skills.
  • Proactive attitude with strong initiative.
  • Highly organised with attention to detail.
  • Ability to manage multiple priorities under pressure.
  • Effective teamworking and collaboration skills.
  • Confident in oral and written communication.

#AIB #LI-EM1 

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. 

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Click here here to see our standard benefits page

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