Front of House

Front of House & Operations Manager

 
REGEN London – Streatham

 
£28,000–£30,000 per year + performance bonuses

 
Full-time, on-site (40 hours per week)

About REGEN London

REGEN London is more than a gym - it's a movement.

We're an independent fitness brand with a strong community focus, known for creating a premium yet inclusive atmosphere that makes people genuinely want to show up and train.

Our Streatham club is one of South London's fastest-growing fitness communities, offering sensational classes, industry-leading equipment, and an energy that's unmatched. We pride ourselves on blending performance, personality, and passion - creating a space that inspires both our members and our team to keep growing.

The Opportunity

We're now looking for a 
Front of House & Operations Manager
 to become a key part of our leadership team at Streatham.

This is a 
hands-on, front-of-house–based role
 where you'll be the heartbeat of the club. Leading the day-to-day operations, managing our front-of-house team, maintaining standards, and ensuring that every single member who walks through our doors experiences that signature REGEN energy.

You'll be the kind of person who thrives on responsibility, loves structure, and has a genuine passion for people. You'll take pride in a spotless gym, a professional team, and a warm welcome for every member.

What You'll Be Doing

Front of House Leadership

• Lead and develop the front-of-house team, creating a strong, service-driven culture.
• Manage staff rotas, shift planning, cover, and punctuality.
• Ensure daily checklists and reception standards are followed consistently.
• Deliver regular 1-1s and feedback to ensure team accountability and morale stay high.

Operations & Administration

• Oversee all key operational functions, including stock control, cleaning standards, and maintenance.
• Manage ordering of supplies, uniforms, and consumables.
• Handle sales and membership admin: new joins, cancellations, payment queries, and debt collection.
• Send and respond to member emails - always in line with REGEN's professional tone and service standards.
• Support with event planning, social media campaigns, and monthly member initiatives.

Member Experience

• Be the face of REGEN London Streatham - approachable, professional, and energetic.
• Handle member queries with empathy and efficiency.
• Ensure the club environment always meets the highest cleanliness and safety standards.
• Monitor feedback through member surveys and social media, and act quickly on any issues.

Compliance & Facility Management

• Ensure the club remains compliant with all health and safety requirements.
• Manage equipment maintenance and liaise with suppliers for repairs and servicing.
• Keep documentation and records up to date (cleaning logs, audits, incident forms, etc.).

Sales & Retention

• Support the club's monthly sales targets by encouraging team sales, follow-ups, and excellent customer service.
• Lead by example, to be proactive in talking to members and potential new joiners.
• Work with management to implement monthly offers, campaigns, and retention strategies.

Who We're Looking For

We're looking for someone who:

• Has 
  experience in a front-of-house, admin, or customer service management role
   (gym, leisure, or hospitality ideal).
• Is 
  highly organised
  , reliable, and self-motivated.
• Has a 
  calm, confident presence
   — able to manage busy periods and people with professionalism.
• Is 
  people-focused
   and loves working with a team.
• Is a 
  natural problem-solver
   who takes ownership and finds solutions quickly.
• Enjoys structure but thrives in a fast-paced, high-energy environment.
• Is confident with systems, email communication, and general admin processes.

What You'll Get

• £28,000–£30,000 per year + performance-based bonuses
• Free REGEN London multi site membership
• Exclusive access to 100+ group classes
• Ongoing training and development opportunities
• Regular team socials and staff challenges
• The chance to be part of one of South London's most exciting, fast-growing fitness brands

Ready to Apply?

If you're someone who loves people, thrives under pressure, and takes pride in running an exceptional operation - we'd love to hear from you.

Apply now with your CV and a short note about why you'd be a great fit for REGEN London.