Senior Customer Service Consultant

23 hours ago

Felixstowe, Suffolk, United Kingdom A.P. Moller - Maersk Full time

Who we are:

Maersk is a global leader in integrated logistics, pioneering the industry for over a century. Through innovation and transformation, we redefine what's possible—setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Are you ready to lead customer excellence and strengthen global supply chains? As a Senior Customer Experience Consultant in our Felixstowe office, you'll ensure outstanding client and stakeholder experiences while driving operational performance. You'll act as the first point of escalation, coach team members, and deliver continuous improvement across workflows and financial processes.

Key Responsibilities:

  • Oversee daily operations and ensure KPIs are met

  • Build strong relationships with customers and stakeholders

  • Drive process optimisation and automation

  • Monitor financial workflows and resolve issues

  • Collaborate with global teams and manage offshoring transitions

  • Support onboarding and identify business development opportunities

What you bring:

  • Proven experience in supply chain, ocean or logistics operations

  • Strong stakeholder management and client relationship skills

  • GCSS and case management expertise

  • Proficiency in Microsoft Office

  • Operational and financial acumen

  • Customs process awareness (nice to have)

  • Excellent communication and problem-solving skills

What we offer:

  • 25 days annual leave with the option to buy or sell 5 days

  • Hybrid working after probation (2 days office / 3 days home)

  • Annual bonus and pension scheme

  • Family-friendly benefits and retailer discounts

  • Access to mental and financial health tools via our Employee Assistance Program

  • Short-term incentives for eligible roles to recognise outstanding results

Ready to make an impact? Apply now and help us shape the future of global logistics.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing   

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