Resettlement Support Officer

An exciting opportunity has arisen in the Refugee & Asylum Seeker team for the role of Resettlement Support Officer. Providing support to those within refugee resettlement schemes that are operational in the borough.

Cheshire West and Chester Council is a Borough of sanctuary and an accredited Council of Sanctuary, we are committed to welcoming refugees from conflict zones in different parts of the world.

Organisation

Cheshire West and Chester Council

Location

Chester, Ellesmere Port, Northwich, Winsford

Job Category

People

Grade

CWAC NJC - Grade 7

Salary Min

£31,537 per annum

Salary Max

£34,434 per annum

Hours per week

37

Weeks per year

52.143

Employment Type

Permanent

Closing Date

29/11/2025

Ref No

W4235

Documents

Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

Cheshire West & Chester Council's Refugee & Asylum Seeker (RAS) team has been established to oversee the refugee resettlement schemes that are operational in the borough including Homes for Ukraine Scheme, Afghan Resettlement Schemes and Asylum Seeker Dispersal. The RAS team has specific responsibility to support the integration of refugees and asylum seekers in the borough, aligning it's work with the Cheshire West and Chester achievement of Council of Sanctuary, providing resettlement and integration support by assisting households and individuals to achieve positive outcomes and prevent homelessness.

The Resettlement Support Officer will provide individual integration support plans to each household or family, which include advice, support and signposting for resettled refugees and asylum seekers with complex needs to help them adjust to life in the UK, ensuring existing services and mainstream provision are accessed and to promote and establish community links and integration. Working within a multi-agency framework, you will have the skills to communicate effectively with colleagues, other professionals and customers ensuring that there is a coordinated response of support. You will need to be a strong communicator with a good understanding of immigration issues. You will have experience in delivering housing advice and 1-1 support to vulnerable people in the community.

Experience supporting and assessing vulnerable people is preferred, Experience working with asylum seekers and refugees would be beneficial.

It is essential that you:

• Experience of working with vulnerable people, assessing need, and documenting support

• Experience of working with the Homes for Ukraine scheme

• Experience of community partnership working

• Experience of working within a multi-agency framework

• Effective communication skills and possess excellent time management skills

• Understanding of immigration and refugee resettlement programmes

• Working knowledge of Microsoft Office packages

• Experience of using foundry system

• Good knowledge of Data Protection/Confidentiality, safeguarding policies, and procedures

• Have a flexible approach and able to work across the borough of Cheshire West and Chester

For an informal discussion please contact Sara Taylor or Stephanie Ward on

or

Please note that this job is subject to a Disclosure and Barring Service (DBS) check.

To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see

No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12.60 per hour for all contracted hours.

For any technical enquiries please email and quote job reference number in all correspondence.