2nd Line IT Support Engineer
6 days ago
LB Tech Solutions is a growing, client-focused IT services company based in Essex & Grantham. We provide end-to-end IT support for businesses across the region, and pride ourselves on delivering a high-quality, personal service. We are now looking for a
2nd Line IT Support Engineer
to join our Service Desk team, covering a broad mix of 1st and 2nd line duties, while also acting as an escalation point for our 3rd Line Engineers.
The Role
As a 2nd Line IT Support Engineer, you will:
- Provide day-to-day support for 1st and 2nd line Service Desk tickets, ensuring timely resolution.
- Escalate and support more complex issues in collaboration with our 3rd Line Engineers.
- Manage and prioritise incoming requests across multiple clients.
- Visit client offices across the UK (a full UK driving licence is essential).
- Work in a hybrid setup: from our office, on-site with clients, and from home (must have a quiet workspace and fast broadband).
- Communicate effectively with both internal colleagues and external clients, ensuring technical information is delivered clearly and professionally.
What We're Looking For
- Minimum
3 years' experience
in IT support,
preferably within a Managed Service Provider (MSP) environment
. - Strong expertise with
Microsoft technologies
including Windows, Office, and Microsoft 365. - Good troubleshooting skills across hardware, software, and networking.
- Strong communication skills – able to engage confidently with colleagues and clients.
- A proactive, hands-on approach with a focus on customer satisfaction.
- Full UK driving licence (essential).
- Microsoft exams/certifications (e.g. Microsoft 365, Azure, Windows Server) are desirable but not essential.
Pay:
£32,000.00 per year
Job Type: Full-time
Benefits:
- Company pension
- Free parking
- On-site parking
- Work from home
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