Technical Support Manager

Vacancy Salary

£30,000.00

Vacancy Location

Morley - Leeds

This is a , permanent vacancy that will close in a month at 23:59 GMT.

The Vacancy

Department: Service Desk

Job Title: Technical Support Manager

Location: Glasgow

Responsible To: Technical Operations Manager

Job Function:

To drive the development of operational CAFM / CMMS systems requirements, integration, training functions of all the CBES service contracts in line with agreed service levels, whilst supporting all contract managers alongside managing the group F Gas Administration team.

Principle Accountabilities:

• Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients.

• CAFM / CMMS operational requirement review for all business areas.

• Service contracts operational lead developing CAFM / CMMS, including operational requirements for all areas of the business.

• Development and implementation of Service Desk Operational Visual Dashboards.

• Liaise with account managers to ensure the collation and implementation of system requirements required for each individual service contract area.

• Training of all CAFM / CMMS and Service Desk Visual Dashboard to all service contract areas.

• Plan & Manage Weekly Internal Contract Managers Meetings

• Liaison between IT & Finance for all contracts needs

• 365 integration lead for all contracts

• In conjunction with senior management, play a part in identifying, developing & implementing any new IT solutions for all service contracts.

• Manage the Group F Gas Administration team to ensure full F Gas Compliance.

• Senior Manager Service Desk support & holiday cover

• Implement procedures and change processes to suit business needs as and when required.

• Ensure the provision of weekly, monthly and adhoc reports for all internal and external customers as required.

• Ensure effective written and verbal communication of all critical operational issues where required.

• Organise and prioritise work to maximise efficiency and achieve deadlines.

• Develop processes to ensure that standards and procedures are always maintained.

• Carry out meetings/1-2-1s/appraisals/IDPs.

• Measure productivity

• Play an active role in bid team for new clients & the retention of contracts with current clients.

• Play an active role in the mobilisation of any new contracts.

• The management, development, motivation of their team of direct reports including the assessment and monitoring of job performance and where necessary, facilitating the company disciplinary and/or grievance procedure in conjunction with the Human Resources Department.

• Comply with any other reasonable management instruction or ad-hoc duties.

Essential:

• Suitable Maths & English qualification
• Time Served Apprenticeship
• NVQ/C&G Based Qualification

• Approved Training Program

• FM Service Delivery Operations

• Complex CAFM / CMMs Systems

• CAFM / CMMS Reporting

• CAFM / CMMS Design & Integration Delivery

• Centralised Office Support Functions

• Building Fabric Maintenance

• Refrigeration

• Electrical

• Air Conditioning

• Mechanical

• Health and Safety legislation

• Applicable Codes of Practice

• FM Legislation Regulations

• Technical Skills
• Communications
• IT Stake Holder Group
• Multi Customer Operations
• Good Presentation Skills
• Good communication skills (written and verbal)
• Team Integration
• Customer Perception
• Self-motivated
• Professional
• Current Full driving licence essential
• UK & NI travel required

Desirable but not Essential:

• GCSE or equivalent
• Minimum of 10 Years' experience, post apprenticeship
• HND, HNC or Others
• Accredited
• Finance Systems
• Commercial / Supermarket experience
• Electrical & Engineering
• Multi Discipline

The Company

At City Building Engineering Services we firmly believe in a collaborative approach to doing business. By working together with our clients we find and deliver constructive solutions to their particular needs and requirements in a cost effective and efficient way.

Our teams of dedicated professionals are passionate about what they do. This has allowed our client base to steadily grow, whilst maintaining a high percentage of repeat business.

Throughout our six regional offices we operate nationally with a comprehensive in-house resource allowing the delivery of all aspects of a construction and engineering project from procurement and design through to project management, installation and maintenance.

We pride ourselves in being ahead of the curve in regards to innovations, particularly in regards to energy saving, where we have planned, designed and installed many cost and energy savings initiatives. CBES is a subsidiary of the City Facilities Management Group.

Our Benefits

Pension Scheme

Retail Discounts

Cycle to Work Scheme