Field Service Engineer

Title: Field Service Engineer (Fire) 

Reports to: Service Manager

Location: Remote based  with national travel 

Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.

As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.

In this role, you will play a key part in working closely with design engineers, quality engineers, and field services administration teams to meet our company's and customers' business objectives.

Key Responsibilities:

• Install, commission, repair, overhaul, and service our products, ensuring work quality meets or exceeds agreed standards, while strictly following established procedures.
• Troubleshoot and resolve issues with DDC and PLC-based control systems within our product range.
• Provide concise and accurate reports on work performed on-site, completing all associated job paperwork accurately and on time.
• Stay up-to-date on the company's product range, enabling you to promote and offer alternative equipment or services to customers, and identify opportunities for additional services during on-site visits.
• Deliver exceptional customer service, addressing individual customer requirements and providing proactive, efficient, and effective solutions.

Product/Service Improvement:

• Identify opportunities for improvements in products, services or operational practices.
• Support the company by producing detailed internal reports on product failures and collaborate with the technical team to conduct on-site evaluations.
• Actively engage in developing your technical knowledge and skills, participating in both on-the-job and off-the-job training opportunities.

Ensure Standards:

• Adhere to safe working practices in line with current Health and Safety legislation.
• Comply with all ISO 9001 and ISO 14001 requirements.
• Proactively communicate and collaborate with team members and other departments to ensure customer service standards and business objectives are met.

Team Collaboration and Development:

• Foster a collaborative team environment, maintaining strong relationships across company departments to ensure the effective delivery of services and achievement of business goals.

What We're Looking For:

To thrive in this role, you should bring:

Role Requirements:

• Substantial work experience in mechanical and/or electrical engineering.
• GCSE qualifications (A-C) and/or A Levels or an Apprenticeship qualification/HNC.
• 18th Edition would be advantageous
• A current and valid CSCS card or industry-recognized equivalent.
• Solid knowledge of fire and HVAC products.
• A valid clean driving license is essential.
• Exceptional customer service and communication skills.
• Ability to complete reports and paperwork accurately and legibly.
• Capacity to work independently and with minimal supervision in the field.
• High levels of self-motivation, with a commitment to delivering quality and efficiency.
• A proactive and flexible approach.
• Proficiency with Microsoft Office and basic PC applications.
• Solid understanding of engineering principles and technical processes, particularly within relevant industries such as manufacturing, construction, or mechanical services.

Skills:

• Strong interpersonal skills and the ability to work in a team, managing relationships with key stakeholders including customers.
• Excellent communication skills with the ability to engage authentically in all situations.
• Proven organisational and multitasking abilities.
• Ability to simplify complex issues, conduct root cause analysis and offer clear, actionable solutions.
• Knowledge of fire safety regulations and compliance standards.
• Detail-oriented, proactive and able to perform well under pressure.

Why Armstrong Fluid Technology?

By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.