User Researcher

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User Researcher

Category: Digital Customer Experience

Main location: United Kingdom, UK Wide - Various, UK Wide

Alternate Location(s): United Kingdom, Northern Ireland - Belfast, Belfast

Position ID: J

Employment Type: Full Time

Position Description
Join CGI and help shape user-centred services that make a meaningful impact across the UK's digital landscape. As a User Researcher, you'll contribute to projects that transform how people interact with essential services, using insight-driven thinking to ensure solutions are accessible, intuitive, and grounded in real user needs. You'll be part of a collaborative community that empowers you to take ownership of your work, explore creative approaches, and grow through hands-on support from experienced researchers. This is an opportunity to develop your craft while helping CGI deliver innovative, human-centred outcomes for our clients and the communities they serve.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme you will need to either hold, or be eligible and willing to undergo UK Security Clearance. This is a hybrid position.

Your Future Duties And Responsibilities
In this role, you will support the planning and delivery of user research activities that shape accessible, inclusive digital services. Working within a multidisciplinary team, you'll gather, analyse and present insights that guide decision-making and improve user experiences. You'll build confidence through practical project work, contribute to agile delivery and collaborate closely with colleagues and stakeholders to ensure services reflect real user needs.

You'll have opportunities to take greater ownership over time, experiment with research methods and grow your expertise with the support of experienced practitioners. Your work will help teams make informed choices and deliver meaningful outcomes for end users.

Key Responsibilities

• Plan & Deliver: Support the design and delivery of user research activities under guidance
• Explore & Analyse: Conduct interviews, usability testing, and data analysis to uncover themes and opportunities
• Collaborate & Contribute: Work closely with agile teams, sharing insights to shape service improvements
• Engage & Communicate: Support stakeholder relationships and present clear, actionable findings
• Champion Inclusion: Help ensure research includes diverse participants and promotes accessible design
• Learn & Grow: Seek feedback, shadow senior researchers, and build your professional capability

Required Qualifications To Be Successful In This Role
To succeed in this role, you should bring foundational experience in user research, a willingness to learn, and a genuine interest in understanding user behaviour. You'll need strong communication skills, curiosity, and a collaborative mindset, along with the ability to apply basic research and analysis techniques under supervision.

You Should Have

• Some practical experience delivering or supporting user research activities
• Basic understanding of user-centred design and agile delivery
• Ability to analyse qualitative and quantitative data
• Awareness of accessibility, diversity, and inclusion in digital services
• Clear and confident communication skills for varied audiences
• Curiosity, empathy, and a desire to develop your research practice

Skills

• Data Analysis
• Qualitative user research
• UX design

What You Can Expect From Us
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

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