Support Worker

Support Worker (MUST BE A CAR OWNER/DRIVER) 35hrs per week.

Come and join our wonderful Community Outreach Team who provide support, services and guidance for people with an Acquired Brain Injury enabling them to improve their independence at home and in the community leading to an improved quality of life.

Our Support Workers (also known as Community Outreach Personal Assistants) feel valued and included. We pride ourselves on being a team that goes the extra mile to support each other.

Our pay scale starts at the real living wage of £12.60ph for Support Workers who are qualified to NVQ Level 2 in Health & Social Care or Level 2 Diploma in Adult Care with 12 months of Brain Injury experience and also includes six levels of pay up to £12.76ph.

We are looking to recruit 2 x enthusiastic, friendly, positive, caring, self-motivated individuals with support worker experience for 35 hours per week each, who have the drive, personality and reliability to make a real difference to our clients' lives.

Your role will involve supporting clients with an acquired brain injury to attend appointments, public transport training, accessing education and voluntary work, social and leisure activities, shopping in the community and assist with day to day living skills in their homes. Minimum personal care may be required.

Support Workers (Community Outreach Personal Assistants) wear all appropriate PPE including masks when required to by clients.

Applicants will need to be a Car Driver / Owner who are willing to obtain business insurance and have experience of working with disabilities, have, or be willing to gain a Level 2 or 3 Diploma in Adult Care.

Experience of working with brain injury desirable.

Why join us:

Annual leave – 33 days each year (including 8 bank holidays)

DBS Check – We cover the cost of your DBS check and update service check

Company Pension Scheme

Wellbeing Support, Advice and Guidance – Available via our in-house trained 'Mental Health Champions' and/or Maximus Mental Health Services though an online portal or over the telephone

Confidential Counselling Service

Free parking at our 3 centres (Moseley, Rubery and Sutton Coldfield)

Induction - Comprehensive induction and on-going training to include the Care Certificate to assist with your development in the role of Lifestyle Support Worker.

Brain Injury Certificates – Level 1 & 2 - Free specialist training in brain injury

Professional Development – We can support you to obtain a range of qualifications according to roles and support further development

Staff Referral Scheme – Receive a voucher for referring someone into a vacant role, if they are successful and start in role

GEM Awards – All of our employees are stars in our eyes and each year colleagues make nominations for our special awards.

Social events, fundraising and team building – We value all our employees and try to bring people together socially

Discounts – Available at High street retailers, days out, gifts, holidays and even when buying a car via the Blue Light Card Scheme that we will purchase for you.

Long Service Awards – Receive 1 extra day annual leave when you have reached your 5 year anniversary with us and thereon (10 years 2 days etc.)

£300 Voucher - Awarded for 10 years' service

Special Birthday Days – Receive an extra day annual leave on your 'milestone birthday'

Health Scheme – Employees can opt into the BHSF healthcare plan through which Headway B & S will pay at the basic level. This enables employees to claim back money towards general day to day healthcare such as opticians and dentists. Life Insurance cover also available.

Duvet Days – get rewarded for coming into work with an extra day off (equivalent to usual working day/pro-rata) for completing a full year's attendance without any time off (from April – end March). This will not take into consideration any absences which are related to a declared/known disability or pregnancy.

Respite Day – a day off for working carers who go above and beyond

To formally apply:

A) Please submit a full CV detailing education and employment to date along with a supporting statement (maximum 2 sides of A4) that clearly outlines your suitability and experience for the role to - Please include your interest and motivation in applying for this position.

B) Contact Donna Rowe (Personnel Recruitment Officer) on option 5) or via email at - to request an application form / recruitment pack

c) INDEED - Submit your CV and reasons for applying

Closing Date: Friday 21st November 2025, 12pm

Previous applicants need not apply.

Job Types: Full-time, Permanent

Pay: From £12.36 per hour

Benefits:

• Additional leave
• Company pension
• Discounted or free food
• Flexitime
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount

Application question(s):

• Do you have access to a car as the role involves driving around Birmingham and Solihull to visit clients in their homes
• The role requires that you obtain business insurance as part of your car insurance as you will be required to transport clients using your car. Are you willing to obtain business insurance if successful in securing the role?
• Have you applied for this role before?

• Are you willing to travel to Rubery, B45 9SN for Interview, Induction Training and Staff Meetings?

• Please can you tell us what has attracted you to the role of Community Outreach Personal Assistant?

Experience:

• Support Worker: 1 year (preferred)

Licence/Certification:

• UK Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Location:

• Birmingham B45 9SN (preferred)

Willingness to travel:

• 75% (required)

Work Location: Hybrid remote in Birmingham B45 9SN