Sales Enquiry Co-ordinator

6 days ago

Peterborough, Peterborough, United Kingdom Flexspace Full time £26,000 - £30,000
Sales Enquiry Co-ordinator

Application Deadline: 9 January 2026

Department: Sales

Employment Type: Permanent - Full Time

Location: Peterborough

Compensation: £26,000 - £30,000 / year


Description Are you someone who loves connecting with people, solves problems with a smile, and enjoys the excitement of turning enquiries into happy customers?
If so, you could be the perfect fit for our team.
In this role, you'll be the very first voice new customers hear, making you an essential part of Flexspace's success. As our Sales Coordinator, you'll manage incoming enquiries from multiple channels, ensuring every potential customer receives an excellent first impression.

What you'll be doing:
  • Responding to new enquiries and being the main point of contact for potential customers
  • Logging and allocating leads efficiently across our internal systems
  • Booking and coordinating property viewings
  • Creating reports to track performance and customer engagement
This role is ideal for someone with strong computer and communication skills, a friendly telephone manner, and a genuine curiosity about people and their needs.

There's no hard selling involved - instead, you'll take pride in guiding customers through the process and helping them discover the space that's right for them. If you get a buzz out of building relationships and opening doors (literally), this job will feel incredibly rewarding.

Key Responsibilities
What You'll Be Doing Day-to-Day
This role offers plenty of variety and the opportunity to make a real impact. As Sales Coordinator, you'll play a key part in nurturing enquiries, supporting our broker network, and ensuring every customer has a smooth journey from first contact to viewing.

Your responsibilities will include:
  • Handling inbound sales calls and confidently identifying whether we have the right solution for each enquiry
  • Supporting and guiding potential customers, using your knowledge of our sites, units, and services
  • Maintaining high service standards, ensuring every interaction reflects Flexspace's customer-first approach
  • Managing all incoming enquiries - including calls, email, website enquiries, and live chat — with accuracy and attention to detail
  • Updating and managing the CRM system, ensuring records are complete, accurate, and actionable
  • Booking and coordinating tours, working closely with Field Managers or agents to ensure a seamless experience
  • Proactively following up leads to maximise conversion opportunities
  • Building and maintaining strong relationships with brokers, field managers, and external agents to support ongoing business development

Skills, Knowledge and Expertise
Customer focused - A proactive nature is an absolute must for this role. You will be able to manage a busy workload, prioritising tasks to ensure deadlines and standards are met.
Collaborative - Highly organised and motivated, you will be determined yet diplomatic when ensuring colleagues meet timescales for assigned Sales tasks.
Communication skills - Professional telephone manner and ability to converse with a diverse range of people through a variety of mediums – verbal and written. Knowledge of CRM systems and good MS Office skills. 

Benefits We offer 25 days leave plus bank holidays as well as flexible start and finish times to fit in with you and the business.
We take our employees health seriously and so after 6 months offer an employee assistance programme plus a 24 hour GP line and support towards dental and optician costs. We also offer a discount at various retailers, restaurants and destinations to make your salary go further 

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