Residence Receptionist

Models by Jaz Martell | Photographer: Alys Tomlinson

The opportunity

This is a unique opportunity for an experienced administrator to support the delivery of high-quality student and accommodation services across our halls of residence at University of the Arts London.

As a Residence Receptionist, you will be the first point of contact for students, staff and visitors, providing a welcoming and efficient reception service. Your role will involve responding to in-person enquiries, receiving contractors, visitors and guests, issuing work permits, managing keys and supporting the check-in and departure processes. You will also be responsible for a range of administrative duties, from coordinating the post management system and managing telephone and inbox queries to processing invoices, purchase orders and all-resident communications.

In addition to your reception and administrative duties, you will provide essential support to the Residence Manager and the wider Halls Management team by taking minutes, managing diaries, and organising meetings or events when required.

This role involves travel between designated halls and other university sites across London. Flexibility is essential, as you may be required to work varying shifts and some weekends between July and September.

Your profile

To succeed in this role, you will need previous customer service experience and a strong command of Microsoft Office applications, alongside proven experience of minute taking and diary management.

Experience with financial or procurement processes and a familiarity with accommodation management software would also be advantageous.

Strong organisational, communication, teamwork and problem-solving skills are essential, as is the ability to work independently and manage tight deadlines while working under pressure.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

Application process

We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.

We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours' notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.

Candidates are advised to submit applications early.