Tech Officer: Jnr Customer Engineer

Business unit, Department, Reporting

Business Unit:  CPS

Department:  Field Services

Reports to: Ops Manager: Onsite Operations (M/S6) 

Core Description

Provision of routine hardware service, or 'remote' diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.  

Key Deliverables / Primary Functions

• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB) 
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis 
• Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements  
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.  In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.  
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards  
• Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy. 
• Diligently drive SLA

Core Functional Skills & Capabilities
ICT Knowledge Technology Consulting Problem solving Customer Service Teamwork Core Behavioural Competencies
Working with people Following instructions & procedures Applying expertise & Technology Delivering Results & Meeting customer expectations Achieving personal work goals & objectives Culture Match Job Match Minimum Qualifications
NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage
Experience

Minimum 2-years' experience in attending to, and installing of, hardware solutions within the Retail Environment 

Certifications
COMPTIA Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+. Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Required to travel locally Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required Workplace / Physical Requirements
Client Roaming Billable

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