Duty Manager

5 days ago

Edinburgh EH AX, United Kingdom The Fountain Full time

£13ph plus Tronc and tips

Duty Manager Duties

Overseeing Daily Operations – Manage the day-to-day operations of the business,ensuring smooth and efficient service delivery across all departments during shifts.

Staff Supervision & Support – Supervise and support staff,ensuring they are performing to standards,resolving any issues,and maintaining a positive work environment.

Customer Service Management – Handle customer queries and complaints effectively,ensuring a high level of customer satisfaction and addressing any issues promptly.

Health & Safety Compliance – Ensure that health,safety,and hygiene standards are adhered to at all times,conducting regular checks and taking corrective actions as needed.

Reporting & Administrative Tasks – Maintain accurate records of daily operations,staff attendance,and incidents,providing reports to senior management as required.

Required Skills

Leadership & Team Management – Strong ability to lead and motivate a team,ensuring high performance,resolving conflicts,and fostering a positive and productive work environment.

Excellent Communication Skills – Clear and effective communication,both verbal and written,to interact with staff,customers,and senior management,ensuring smooth operations.

Problem-Solving & Decision-Making – Ability to make quick,informed decisions and resolve issues efficiently while maintaining a calm and professional demeaner

Customer Service Excellence – Strong focus on providing outstanding customer service,with the ability to handle complaints and ensure customer satisfaction at all times.

Health & Safety Knowledge – In-depth understanding of health and safety regulations,ensuring compliance and promoting a safe working environment for both staff and customers.

Benefits

On top of pay - also included is our wider benefits such as:

  • Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
  • Employee Assistant Programme
  • Extra annual leave days gathered through service

Plus so much more

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Applying for Signature

If this sounds like something you want to be a part of,apply today by sending in your CV.

Signature Group have 21 venues in Scotland,including Cold Town House,Paramount,Badger & Co,The Spiritualist,McLarens on the Corner,Copper Blossom,The Smokin' Fox and more.

  • Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.

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