Product Developer

Food

Store

London Support Office

Location

London, Greater London

Contract type

Permanent

Position type

Full Time

Salary

Competitive + Benefits

Closing date: 21st November 2025

How We Hire

Everyone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

To stay close to our customers and colleagues, our support teams are in the office for at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

Summary

We're reshaping our Food business to broaden its appeal, protecting the magic our customers love while modernising everything else. That means outstanding quality, high sourcing standards, and market-leading innovation remain at our core, while we transform our supply chains, improve our stores, and deliver better value.

We're looking for motivated people ready to bring their whole self to work and thrive in a fast-paced, ambitious team. After all, this isn't just food… this is M&S Food.

All the details

This isn't just any job… this is an M&S Product Developer job

As a Product Developer at M&S, you'll be at the forefront of creating commercially successful, customer-loved tea and coffee products that reflect the quality, innovation, and magic of M&S. This role is all about leading and delivering impactful product development within the hot beverages category, aligned with our Category Plans and the wider Food Business strategy.

You'll work collaboratively with talented developers and suppliers to bring exciting new tea and coffee products to life—on time, to the highest standards, and with real commercial impact. From concept to launch, you'll play a key role in shaping the future of our hot beverage offering, ensuring every product delivers exceptional taste, quality, and sustainability.

This is a unique opportunity to gain insight not only into the Tea & Coffee category but across the entire M&S Food Group. You'll be part of a passionate, creative team committed to delivering innovation and excellence for our customers.

What You'll Do

• Keep up to date with trends in foods and lifestyle, packaging and ingredients (e.g. involving active research, travel, eating out and comparative shopping)
• Deliver product strategy agreed by the business unit, developing products / ranges in line with Brand Values
• Input into category strategy with Trading Manager, Head of Product Development, Brand Marketing, Technologist and Buyer
• Set strategy for product ranges in line with category objectives set by Trading Manager/ Head of Product Development.
• Identify commercial product development opportunities within own area of responsibility

Who You Are

• Focused, innovative and high quality product ranges
• Customer satisfaction targets in product quality and innovation for category
• Successful new product development for the category
• Sales and market share targets
• Deliver product to meet the "Brand Values" of the category

What's in it for You?

Working at M&S means being part of something bigger – delivering quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

• 20% colleague discount for you + 1 household member (after probation)
• Competitive holiday allowance + option to buy more
• Discretionary bonus schemes linked to performance
• Strong pension + life assurance
• Tailored induction + training from day one
• Perks and savings via M&S Choices portal
• Market-leading family policies (parental, adoption, neonatal leave)
• 24/7 wellbeing support (GP access + mental health services)
• 1 paid volunteer day a year

Everyone's Welcome

We are ambitious about the future of retail – disrupting, innovating and leading into a more inspiring digital era. We want diverse, representative teams where everyone can bring their whole selves to work.

If you need support or adjustments during recruitment, let us know in your application. Our team will make sure you have what you need to do your best.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible

LI-Hybrid #hybridrole
Benefits
Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

Colleague Networks

We want you to feel supported, no matter what.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

How to Apply

Here's what to expect at each stage of the application process. This can change depending on the role you've applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We'll invite you to take part in an online assessment. This could be before or after your interview.

In-person assessment centre

We'll invite you to an in-person assessment centre for an interview. This process may differ depending on the role you've applied to.

Decision

After we've decided, we'll be in touch. If you've been successful, we'll officially invite you to join the team and let you know the next steps.

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