Senior EUC Engineer

Job Title
Senior EUC Engineer

Requisition ID
R026321

Job Description
End User Computing Engineer
Job Purpose
The End User Computing Engineer will provide operational support for our Mac and Windows endpoint management environment, policies, and applications across various business units. Their primary responsibility is to ensure that our endpoints are up-to-date, functioning optimally, and compliant with security standards. Additionally, the engineer will collaborate closely with support specialists to offer technical guidance and training.

We seek a candidate who designs and implements an epic end-user experience through our services. Success in this role requires a high level of motivation to acquire new technical skills, a commitment to quality, and effective collaboration with team members and customers. Strong knowledge of Windows and macOS endpoint management best practices, including zero-touch provisioning, cloud identity management, process automation, and conditional access methods, is essential. Ideal candidates should also be proficient in managing Android and iOS/iPadOS devices.

Responsibilities

• Centralize the management of thousands of corporate endpoints, including PCs, Macs, iPhones, iPads, and Apple TVs.
• Implement, operate, and maintain software and configuration deployments.
• Lead projects to implement or enhance client endpoints and related systems.
• Identify patterns and areas for improvement in assigned areas by applying scripting, automation, or application packaging and deployment methodologies.
• Provide training on client endpoint solutions to teammates and other engineering and support teams.
• Continuously create, review, and manage internal documentation to ensure accuracy for support teams and product handoffs.
• Provide insightful projections and recommendations for client performance, security, and stability.
• Manage Windows endpoints using modern management tools such as Entra ID, Microsoft Configuration Manager (MCM, MEM, MEMCM, SCCM), Intune, Miradore, and/or BigFix.
• Manage Apple endpoints using modern management tools such as Jamf Pro, Apple Business Manager, and Intune.
• Monitor our on-prem infrastructure and SaaS health to prevent risks to our services.
• Develop effective documentation, tooling, and alerts to identify and address reliability risks.
• Support our endpoint management infrastructure during business hours and in an on-call rotation.

Requirements

• Prior experience with Windows and macOS desktop operating systems and related software.
• Prior experience in centrally managing a Mac and PC enterprise environment.
• Prior experience with Windows and macOS imaging/provisioning, patching, and deployment.
• Prior experience with Windows and macOS application packaging and deployment.
• Prior experience with Active Directory and GPO administration.
• A solid understanding of computer security systems, applications, procedures, and techniques.
• Understanding of Mobile Device Management/Unified Endpoint Management & Declarative Device Management frameworks.
• Ability to work well in a fast-paced, collaborative team environment.

Pluses

• Working knowledge of Entra ID
• Prior experience with Intune
• Prior experience with Jamf Pro
• Prior experience with scripting for Windows (PowerShell, VB, etc.)
• Prior experience with scripting for macOS (Bash, Zsh, etc.)
• Working experience with fulfillment and change management workflows
• Experience with enterprise SSO (Okta and/or Entra ID Auth)
• Experience with Apple Business/School Manager workflows (SSO-federated Managed Apple Accounts, Automated Device Enrollment, Managed App Distribution, etc.)
• Apple Certified Support Professional (ACSP)
• Jamf 300 certification or above (formerly known as CCA)
• MD-102: Endpoint Administrator certification
• Bachelor's or master's degree in computer science or a related field, or equivalent experience
• Experience with VDI technologies
• Experience with PowerBI
• Basic knowledge of database languages (MSSQL and MySQL)
• Experience with 802.1x-based network authentication
• Experience with managing a global print solution
• Understanding of the ITIL framework
• Passion for video games

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Our World
Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty, World of Warcraft, Overwatch, Diablo, Candy Crush and Bubble Witch. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet

Our ability to build immersive and innovative worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for 'Every World' - we've got our employees covered

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.
We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to General employment questions cannot be accepted or processed here. Thank you for your interest.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.