Community and Engagement Manager- Campsfield IRC

Job Overview

Campsfield IRC is the UK's first all-electric Immigration Removal Centre, managed on behalf of the Home Office by Mitie Care & Custody.

This integral to the effective delivery of services at this unique facility. As a member of the Senior Leadership Team, you will help set the tone for a safe, respectful, and supportive environment. You will be entrusted with ensuring that every individual in our care is treated with dignity, compassion, and fairness, while consistently upholding the highest standards of security, professionalism, and operational excellence.

Your leadership will play a central role in building and maintaining a healthy, inclusive staff culture, promoting wellbeing and professional conduct, and ensuring compliance with contractual and Home Office standards. This role will focus on driving operational performance and maintaining a safe, inclusive, and high-performing environment across the centre, while championing best practice in your respective area of responsibility.

Main Duties and Accountabilities

Leadership & Operational Management

• Lead, motivate, and support staff to maximise performance, professionalism, and contribution across the centre.
• Ensure visible leadership presence across all residential areas, modelling positive behaviour and professional conduct.
• Manage resourcing to ensure operational requirements are consistently met in line with contractual, financial, and company standards.
• Support resilience within the operational management layer through active participation in the Duty Director and Duty Manager rota, ensuring consistent senior presence and oversight of serious incidents.

Culture, Staff Development & Wellbeing

• Develop and maintain a culture of dignity, respect, inclusion, psychological safety, and resident-centred care.
• Champion restorative practices, staff wellbeing, and positive engagement initiatives across the centre.
• Lead or support Staff Engagement Forums, Resident Consultation Committees, and wellbeing events that strengthen community and mutual respect.
• Provide coaching and support to staff in managing vulnerable individuals, including post-incident care and reflective practice sessions.
• Promote and embed health, safety, and wellbeing throughout the operation, ensuring all legal, regulatory, and policy requirements are fully met.

Culture, Staff Development & Wellbeing

• Develop and maintain a culture of dignity, respect, inclusion, psychological safety, and resident-centred care.
• Champion restorative practices and community-building initiatives across the centre.
• Provide coaching and support to staff in managing vulnerable individuals, including post-incident care
• Support staff training in trauma-informed care, safeguarding, conflict resolution, and professional development.
• Promote and embed health, safety, and wellbeing throughout the operation, ensuring all legal, regulatory, and policy requirements are fully met.

Stakeholder Engagement & Communication

• Manage effective communication channels, ensuring accurate and timely information flows internally and externally.
• Work collaboratively with Home Office representatives, internal departments (Healthcare, Security, Education), external agencies (Probation, Social Services, Advocacy Groups, and Third Sector partners), and other stakeholders to maintain high standards of service delivery.
• Ensure regular, transparent communication between staff and management to maintain engagement, trust, and accountability.
• Support staff consultation processes, ensuring two-way communication and active participation in the shaping of centre culture.

Continuous Improvement & Strategic Contribution

• Drive continuous improvement through data analysis, audits, performance reporting, and feedback to identify trends and deliver innovative solutions.
• Contribute to strategic planning, policy development, and achievement of contractual Key Performance Indicators.
• Support development and delivery of action plans arising from diagnostic tools related to staff culture and professional conduct.
• Identify and implement opportunities to enhance staff wellbeing, engagement, and the overall quality of care for residents.
• Support delivery of social value commitments, ensuring the centre contributes positively to the environment, staff wellbeing, and the wider community.

Person Specification

You will bring significant experience at managerial level within a custodial, detention, justice, or other complex operational environment, coupled with a strong track record in performance and compliance. The ability to analyse data and use performance reporting to identify trends and drive continuous service improvements will be essential, as will a solid understanding of governance, contractual standards, assurance processes, and risk management.

Equally important will be your ability to lead, coach and motivate teams, creating a positive, inclusive and high-performing workplace culture. You will be a confident communicator with the ability to influence and engage stakeholders at all levels, making sound decisions under pressure and managing competing priorities with resilience. Alongside strong organisational and problem-solving skills, you will demonstrate a clear commitment to equality, diversity, inclusion and social value, ensuring these principles are embedded across all aspects of your work.

Specific Requirements

Please note that all offers of employment are subject to security clearance and enhanced background checks:

• You must be a British Citizen, EU citizen with settled status, or have an ILR (Indefinite Leave to Remain) from a Commonwealth country.
• Bankruptcy history, CCJs, social media activity and criminal convictions will be closely scrutinised.
• You must have lived in the UK for the past three years with no significant footprint outside of the UK for no longer than three months.

Salary and benefits:

We value our people and offer a competitive salary and benefits package to support your lifestyle:

• Life insurance.
• Continued personal development with full support given to enhance your career.
• Free Mitie shares.
• Access to virtual GP 24/7 for yourself and your family.
• MiDeals discount schemes with over 3000 offers available from your favourite retailers, leisure, and utilities companies.
• Additional benefits available to purchase, including extra holidays, private medical cover and home technology.

Existing Mitie colleagues

• Please ensure that you discuss your application with your current line manager before formally applying.
• Please note that internal job moves are subject to the standard terms for the post being advertised. Enhanced terms cannot be honoured.