Catering Team Leader

About us

Fodder is an award-winning farm shop and cafe celebrating, the very best food and drink from Yorkshire.

Fodder acts as a shop window for local farmers and producers, helping consumers to access local food easily. All the profits from Fodder go to help fund the charitable work of the Yorkshire Agricultural Society. Fodder is well known for its quality and exceptional customer service.

Purpose of the Role

This is an exciting time to join the Fodder team, as we look to develop and expand our catering offer. The ideal candidate will therefore have the drive, energy and desire to develop this key role, as we continue to grow. To help manage the overall daily operations of the Fodder Kitchen and Fodder Takeaway. To assist the Catering Manager in training and motivating the team, to ensure they are knowledgeable about the amazing Yorkshire food we serve and deliver outstanding customer service.

Working Pattern

40 hours per week, working 5 out of 7 operational days of the week.

Key Responsibilities

This is a hands-on role in helping to run a successful cafe team, delivering top class Yorkshire service, actively coaching the team and managing the day-to-day operations of a busy cafe & Fodder takeaway. Ensuring all staff operate to the same high levels of customer service and Food Hygiene standards.

Lead, inspire and manage the catering team members, alongside the catering management team, in line with company procedures and policies.

Train team members, following company policies and providing ongoing support to all Fodder staff.

Assist the Catering Manager in achieving financial targets, including sales and price appropriately to achieve product margin and wage margin targets. Using our EPOS system to run daily and weekly reports.

To assist the catering management team in maintaining high customer satisfaction. To assist and lead with resolving any customer complaints.

To ensure all Health and Safety regulations for Fodder are adhered to and followed.

To ensure the Fodder HACCP plan is followed and to complete all relevant paperwork, to play a major part in maintaining 5 stars for food hygiene standards.

Liaise closely with the kitchen team, to ensure individual food orders are communicated clearly and the food service works seamlessly, from the order to food served.

Competitively order stock, ensure regular stock rotation and control. Proactively manages wastage and finding solutions to minimize across the business.

Work with the catering management team to promote our local Yorkshire suppliers. Creating daily specials that encompass our local suppliers, seasonality and current food trends.

Work with the catering management team to plan and execute successful events, which may include occasional evenings.

Be a key holder. Opening and locking Fodder as required.

To be a fire warden and first aider for Fodder.

To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.

To be an ambassador of the Society values.

It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.

Experience & Qualifications

Considerable experience in being part of/leading a successful team.

Good level of written and verbal skills.

Food safety level two qualification, First Aid qualification and fire marshal preferable, training can be provided.

Personal Skills

Excellent verbal and written communication skills.

Polite and approachable.

Focus, thoroughness, and keen attention to detail.

Good level of written skills and ability to produce reports.

Has a 'can do/will do' attitude.

Excellent planning & organisational skills.

Analysis of own performance and takes steps to improve this.

Remains focused when faced with competing demands.

Keeps people informed of progress on key tasks.

Adapts their communication style to suit their customer / colleagues, responding to their feedback or queries.

Work to tight deadlines.

Accepts new ideas and change initiatives.

Always conducts themselves in a courteous and professional manner.

Always maintains the strictest levels of confidentiality.

Salaries and benefits

• 3% employee and 6% employer contribution to pension scheme
• 34 days holiday (FT staff)
• Subsidised private healthcare scheme,
• Life assurance of x4 annual salary after 12 weeks service
• Staff discount
• Share of tips
• Uniform provided
• Free car parking
• No evening work