Hostel Cleanings Operative Grade 3

Job Purpose: The Hostel Cleansing Operative will be responsible for providing high quality cleaning service in flats and communal area in Hostel/s across the City, which provide accommodation for vulnerable families and single people with complex needs.

Duties and Responsibilities and Job Specific Requirements

1. To provide a high-quality cleaning service and taking full responsibility for specific tasks in communal areas and residential flats within Hostels.
2. To follow all cleaning procedures.
3. To support the councils policies and procedures regarding Health and Safety and safe working practices.
4. To risk assess areas work and tasks to ensure a healthy and safe working environment for employees and public at large.
5. Identify repairs and report the condition of the flats and the communal areas within the hostel/s.
6. Liaise daily with Building Staff and Hostel Supervisor, reporting on operational problems arising, including ASB or other tenancy issues.
7. To provide clear written information to support work undertaken to aid the management team when providing answers to corporate complaints and for use during performance reviews.
8. To ensure customer satisfaction, by working to improve customer service, and provide the highest quality of work in line with service level agreements.
9. To communicate with customers and other service areas by telephone or in person as required.
10. To undergo training and coaching and achieve BICSc training standards.
11. To support the application of current and emerging technology.

1. To participate actively in supporting the principles and practice of equality of opportunity as stated in the Councils Equal Opportunities Policy.
2. To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate.
3. To, as a statutory duty, adhere to the Councils Corporate Safeguarding Policy and associated policies and procedures and to report concerns regarding the safety and wellbeing of children or adults at risk. In order to support you in this, you are required to access safeguarding training at the level which is relevant to this post.
4. As a term of your employment you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation.
5. Although you will be provided with a base, you will be required to work from various locations in accordance with the needs of the role.

Person Specification

Job Title: Hostel Cleansing Operative

Education & Training

• Demonstrates literacy & numeracy skills
• Possesses a professional recognised cleaning qualification

Experience / Knowledge

• Experience of working in a domestic or commercial cleaning environment.
• Experience of working with vulnerable people.
• Experience in use of industrial cleaning equipment.

Skills and Abilities

• Demonstrates the ability to communicate well in a manner appropriate to individual needs, by phone or in person.
• Demonstrates the ability to apply a methodical approach.
• Demonstrates the ability to work as part of a team, showing a willingness to assist others and a commitment to meeting the objectives of the team.
• Demonstrates the ability to work unsupervised.

Personal Attributes

• Shows a personal commitment to the work of the service, taking ownership of tasks and seeking to meet set deadlines and targets.
• Demonstrates a commitment to the provision of a high quality customer service and shows a good understanding of equality issues.
• Demonstrates a positive attitude to new challenges and a willingness to adapt quickly to change.

Special Circumstances

• Out of hours working
• Full and valid driving licence and use of own car would be an advantage