Customer Service Advisor

1 week ago

Wolverhampton, Wolverhampton, United Kingdom David Austin Roses Full time

Customer Service Advisor

Why David Austin Roses

For over 60 years, David Austin Roses has been devoted to creating beautiful English Roses that inspire gardeners all over the world. Still a family-owned business in the heart of the Shropshire countryside, we've introduced more than 200 unique rose varieties, admired for their charm, character and unforgettable fragrance. Our story began in 1961 with the launch of 'Constance Spry', and today our roses continue to win awards for their beauty and performance.

When you join David Austin Roses, you become part of a passionate, friendly team that cares deeply about craft, quality and customer delight. If you're looking for a place where your talent can grow and flourish, we'd love to meet you.

Primary Purpose

As a Customer Services Advisor, you will be the friendly, knowledgeable voice of David Austin Roses. You'll support customers across a range of channels including voice, email and live chat - offering expert guidance, answering questions, and helping them choose and care for their roses. Most importantly, you'll make every customer feel valued and supported, from first enquiry to blooming success.

Working hours will rotate between 8.30am to 6pm Monday to Friday and will include some Saturdays.

What You'll Be Doing

Share your expertise

  • Provide helpful advice on our roses, planting, growing conditions, aftercare and more

Support and inspire customers

  • Assist customers with purchases and product recommendations
  • Offer guidance on complementary items such as plant food, tools and accessories
  • Process orders, payments, refunds and exchanges where needed

Champion the David Austin Roses experience

  • Deliver friendly, professional and memorable service
  • Uphold our brand values in every interaction
  • Build positive, lasting relationships with our customers

What We're Looking For

Skills & strengths

  • Excellent written and verbal communication
  • A natural relationship-builder
  • Customer-focused with a warm, positive approach
  • Flexible, adaptable and collaborative
  • Enjoys working as part of a supportive team

Experience

  • Customer service experience
  • Confidence working across multiple customer contact channels (phone, email, chat or social)

If you're passionate about helping people, love delivering great service, and like the idea of working with a brand that brings beauty to gardens around the world, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: £24,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking

Work Location: In person

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