Debtor Protection Executive

3 days ago

Bristol, Bristol, United Kingdom Ultimate Finance Full time

Overview
To work within our Debtor Protection Team and pro-actively support and assist with the management of our Debtor Protection policy.

We expect you to demonstrate our core values of
Decency, Enterprise
and
Brilliance
at all times.

You will be responsible for ensuring that excellent customer service is given to all prospects, introducers, internal and external customers.

Key responsibilities

  • To ensure strict adherence to our existing insurance policy including submitting repayment plans to our insurers and monitoring legal action.
  • To become an in-house credit insurance specialist, supporting both staff and clients
  • To drive policy changes as needed.
  • To collaborate with our credit insurance provider to maintain a successful relationship.
  • To work closely with Avenue Insurance Partners to align external policies with our funding requirements.
  • To Address any Debtor Protection queries raised by Operations.
  • To assist with compiling the Monthly MI Pack for our executive meetings.
  • To process monthly limit charges to client accounts
  • Handle all charges relating to CAP Invoices
  • Facilitate the setup of new policies and engaging directly with Clients.
  • Ensure constant monitoring of the Debtor Protection Mailbox to ensure all emails are responded to in a timely manner
  • To accurately action notifications in the Euler Report Inbox
  • Complete overdue reporting monthly to comply with our policy requirements.
  • To gather information and submit claims
  • To assist new and existing employees with ongoing training and development needs.
  • To continuously improve data quality across the business
  • Support projects involving Debtor Protection features.
  • To regularly review the information in preparation for our end of year submission to our insurers

Characteristics & Behaviours

  • Strong communicator
  • Ability to problem solve
  • Self-motivated
  • Team player
  • Committed & confident
  • Adaptable
  • Values driven
  • Organised
  • Customer focussed & people centric
  • Proactive
  • Approachable

Key skills and knowledge

  • Ability to demonstrate relationship building skills
  • Basic commercial awareness and technical knowledge of funding
  • Basic planning and delivery skills
  • Ability to engage and influence internal stakeholders
  • Good time management

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