Part-Time Contact Center Representative

Does this position interest you? You should apply – even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Training Classes begin in January Apply today to get the process started

Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you  We are seeking part-time remote Contact Center Representatives

Critical Position Requirements:

• Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas.

• Must be able to provide their own equipment (see below for requirements)

• Must have a distraction free workspace that is free from background noise and interruptions.  

• Starting pay is $16.50/hour

WORK FROM HOME REQUIREMENTS 

• Personal computer or laptop with Windows 11.  Please note that Macs, Chromebooks, and tablets are not compatible with our current systems.  

• High Speed Internet that meets the below requirements:

  • Download Speed = 25 Mbps or higher   

  • Upload Speed = 10 Mbps or higher  

  • Ping = 50 ms or lower  

  • Jitter = 20 ms or lower  

• Ethernet cable and the ability to connect directly to your modem (WiFi cannot be used in this position)   

• USB wired headset  

• Webcam 

• Cell phone capable of downloading app for multifactor authentication and receiving push notifications

• Dedicated workspace free from background noise and interruptions   

ESSENTIAL ACTIVITIES 

• Professionally answers a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts. 

• Accurately enters claim data into our production systems while on a live phone call.  

• Effectively and compassionately guides customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs. 

• Verifies customer insurance coverage and deductible amounts and communicates the information to the customer. 

• Assists customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non-Safelite shop while honoring the customers preference.  

• Utilizes systems and resources provided to enhance the overall customer experience.  

• Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.   

• Other duties assigned by leadership. 

PROFESSIONAL REQUIREMENTS 

• Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards  

• Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment 

• The desire to establish rapport and credibility with customers, stores and peers with a caring heart and service mindset 

• The ability to read and utilize provided scripting in a conversational and timely manner 

• Demonstrates a high level of empathy and integrity by always doing the right thing  

• Has an upbeat personality and can show an authentic willingness to assist our customers  

• Previous experience working in a contact center or other customer service role  

• 16+ years of age 

• High School Diploma or equivalent, or actively enrolled  

WHAT YOU'LL GET 

• Pay is $16.50/hour and offers bonus opportunities. 

• A benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts.

• Weekly pay checks

• Up to $5,250 in tuition reimbursement per year. 

• Paid training and all the tools and resources you'll need to be successful. 

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