Technical Manager

We are seeking a talented Technical Manager to join our growing Viator team in the UK.

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier.

We believe that we are better together, and at Viator we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Viator, we want you to bring your unique identities, abilities and experiences, so we can collectively revolutionise travel and together find the good out there. 

This Technical Manager role is open to candidates based within a commutable distance (generally within 2–3 hours) of our office hub in London, UK. We embrace flexibility in where and how work gets done and also value meaningful in-person moments to connect and collaborate. You can expect a remote-first working model with periodic in-person gatherings at your closest office for team connection, planning, or other key moments.

What you'll do:

• Build and lead a high-performing technical team by hiring, training, and mentoring engineers of all levels.
• Foster a collaborative and innovative team culture and champion effective Agile development processes. 
• Develop project plans, timelines, budgets, and resource allocation strategies, and ensure projects are delivered on time and within scope and budget.
• Show leadership as a hands-on developer in multiple layers of the software stack and data stack. Perform code and design reviews.
• Work closely with principal engineers to drive technology strategy and roadmap that aligns to the wider organisation vision.
• Work closely with your Product Manager counterpart and the business owner to prioritize product features along with the engineering-driven tasks, striving for a good balance between business results and engineering robustness.
• Communicate effectively with technical and non-technical stakeholders to ensure alignment on project goals, commitments, and timelines.
• Define and enforce engineering best practices to ensure deliverables are complete, on time, and meeting a high-quality standard.

What you'll need:

• 10 years' experience of commercial software development
• 2-3 years managing engineers, across one or two teams
• Background of working in a product-focused company, collaborating closely with stakeholders to build up a backlog of product and technical initiatives 
• Directly responsible for giving performance feedback and providing formal career planning to their team
• Strong mentorship skills, helping engineers to grow technically and professionally
• Solid understanding of the technologies and tools used by their team, with hands-on experience of designing and building scalable, high-performance systems
• Excellent ability to break down complex problems into simple solutions
• Proven leadership in driving major projects and actively participating in cross-functional teams in fast-paced, dynamic environments
• Accountable for high-quality execution, operations and overall team performance
• Uses strong analytical skills to identify risks early, mitigate issues and provide contingency plans
• Adept at making high-level decisions about product and technical direction, balancing business objectives with engineering capabilities.
• Understands modern software delivery methodologies and project management tools and uses them to drive successful outcomes

Perks of Working at Viator

• Competitive compensation packages, including base salary and annual bonus.
• "Work your way" with flexibility to suit your lifestyle. We take a remote-friendly approach to collaboration, with the option to join on-site as often as you'd like in select locations. 
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We're here for you with resources and programs to help you through life's challenges.
• Health benefits. We offer great coverage and competitive premiums.

Our Values

We aspire to lead; We're relentlessly curious;... want to know more? Read up on our values: 

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We're relentlessly curious. We push beyond the usual, the known, the "that's just how it's done."
• We're better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments. 
• We strive for better, not perfect. We won't get it right the first time – or every time. We'll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to and let us know the nature of your request.  Please include the job requisition number in your message.

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