Bereavement Care Administrator

2 days ago

Bournemouth, Bournemouth, United Kingdom Hatched Recruitment Group Full time £25,000 - £40,000 per year

Bereavement Care Administrator

About the Role:

We are recruiting on behalf of local government for Bereavement Care Technical Administrator. You will provide technical and administrative support to the Bereavement Care Team, helping to deliver a professional, timely, and sensitive service for cremations, burials, and memorial services.

Key Responsibilities:

  • Process all statutory and non-statutory paperwork for cremations, burials, and memorial contracts accurately.
  • Administer memorial sales, including fee calculation, ordering, and coordinating installation.
  • Input and process financial information to ensure timely invoicing.
  • Act as a first point of contact for general enquiries and complaints, resolving issues sensitively and escalating complex matters.
  • Support the Bereavement Care Team to ensure smooth daily operations across multiple sites.

The Ideal Candidate Will Have:

  • Experience using IT systems (Windows 10) and MS Office (Teams, Outlook, Word, Excel, Access).
  • Experience in a busy, front-facing administrative environment.
  • Strong written and verbal communication skills.
  • Ability to handle confidential and sensitive information appropriately.
  • Attention to detail and a methodical approach to work.
  • Ability to work under pressure and meet deadlines.
  • Team player with a professional, inclusive, and respectful approach.
  • Resilience, emotional stability, and high personal integrity.
  • Ability to work across multiple sites and adapt to changing priorities.
  • Willingness to undertake First Aid training and wear assigned work uniform.

Desirable:

  • Knowledge of the bereavement or funeral industry.
  • Full and clean UK driving licence.

Benefits:

  • Opportunity to work for local government and support your local community.
  • A professional and supportive team environment.
  • Training and development opportunities.

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