Quality Assurance Analyst

2 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Howden Full time £40,000 - £60,000 per year

The Role

Quality Assurance Analyst within Howden Group Operating Entity which is part of the Howden Insurance Broking (the Group).

We have an exciting vacancy within our experienced QA Team, supporting all aspects of testing of our various business insurance systems and other 3rd party systems/integrations. Although first-hand experience isn't required, some of the systems that are within the team remit: Global XB, Sector, Novidea, In-House Portals, Insurer's Market Repository (IMR), CLASS/LORS, PPL and other ad-hoc IT/Infrastructure projects.

This role requires management of the full QA lifecycle, which incorporates preparation of Test Strategies, Test Plans, creation of Test Scenarios/Test Cases/Test Scripts and Defect management as well as Test Summary Reports. Working closely with stakeholders to understand the business requirements for changes to applications used in the nominated Operating Entities through the preparation, maintenance and execution of Testing Scripts, coordination of UAT with designated business testers and ensuring new systems, enhancements and impacted integrations are thoroughly tested before release into production, maintaining Company standards across all platforms and maintaining Operational Resilience.

Key Responsibilities

  • Under the direction of line manager and senior colleagues, determine priorities and activities to achieve personal goals and contribute towards the Operating Entity achieving its objectives.
  • Manages assigned projects and contribute to other projects as required.
  • Provides relevant management information as required
  • Responds appropriately to urgent issues as they arise
  • Assist with preparation, maintenance and execution of Test Scripts.
  • Provide assistance with User Acceptance Testing (UAT) for software upgrades.
  • Coordinate testing appointments and associated materials.
  • Logging, investigation and resolution of any issues which arise, to be dealt with in a timely manner.
  • Occasional trips to other Group offices to meet face to face with business users as required.
  • Assist with collating test results, preparing test summaries and presentations.
  • Ensure good communication with the Systems Manager and IT colleagues.
  • Develop a good working knowledge of broking systems.
  • Ensure up to date with system enhancements and changes.
  • Provide assistance with software upgrades (Production deployment).

Skills & Attributes

  • Involvement in small, medium or large scale testing projects.
  • Understanding of testing disciplines such; functional, non-functional, regression, system integration, compatibility, performance and experience with the use of test automation tools.
  • Understanding or involvement with project lifecycles.
  • Insurance knowledge.
  • Experience of Test Management & Defect Management tools such as Azure DevOps, QC and Jira.
  • Use of SQL to validate data.
  • Salesforce testing/training experience.
  • People or resource management
  • Strong attention to detail.
  • Self-motivated.
  • Ability to work effectively on their own or within a team.
  • Problem solver - able to resolve issues and share ideas.
  • Excellent prioritisation and organisational skills.
  • Able to work towards deadlines and achieve objectives.
  • Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders.

Useful Qualifications

  • Salesforce training/certification.
  • ISEB qualified Test Analyst.
  • ISEB Foundation in software testing.
  • ITIL 4 Foundation or above.
  • Insurance Market experience/knowledge.
  • ISEB/ISTQB qualified tester with experience of testing in a number of organisations.

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