Digital Support and Improvement Officer

We are looking for a highly organised, proactive, and dedicated Digital Support and Improvement Officer to join our IM&T Department. This role is essential in identifying and delivering service improvements across the Digital function, supporting governance processes, coordinating key activities, and ensuring the smooth and efficient operation of digital services across the Trust.

You will work collaboratively with colleagues at all levels, supporting improvement initiatives, procurement activities, portfolio management, HR and staff wellbeing administration, and compliance responsibilities.

This is an excellent opportunity for a motivated individual who enjoys variety, problem‑solving, and working within a dynamic digital environment.

The Digital Support and Improvement Officer plays a key role in identifying and supporting the implementation of improvements across the Digital service, maintaining portfolio documentation and dashboards, and ensuring robust governance processes are followed. The role involves coordinating complex meetings, supporting audits and compliance activities, assisting with policy reviews, and contributing to Business Continuity planning. It also includes providing administrative support for HR processes and staff wellbeing initiatives, managing procurement tasks such as order processing and asset tracking, and producing accurate management information by analysing data, identifying trends, and preparing reports. The post holder works collaboratively with colleagues across the Trust to ensure timely communication, effective stakeholder engagement, and consistent delivery of high‑quality digital and administrative support.

You will be an excellent communicator with strong organisational and administrative skills, able to work independently, use your initiative, and manage competing priorities with confidence and professionalism. You'll bring experience from a medium or large organisation, with the ability to analyse information, identify improvements, and contribute to effective decision‑making. Skilled in Microsoft Office—particularly Excel—you will be comfortable creating formulas, pivot tables and clear presentations of data to support reporting and governance requirements. You will be approachable, reliable, discreet, and motivated, demonstrating strong interpersonal skills and the ability to build effective working relationships at all levels. Above all, you will embody the Trust's values of kindness, respect, teamwork and improvement, showing commitment to personal development, positive change, and delivering high‑quality support across the Digital service.

Support service improvement by identifying opportunities to enhance digital processes and working with teams to implement changes in line with ITIL.

Provide portfolio office support , including maintaining project documentation, dashboards, reports, and governance processes.

Assist with corporate governance , ensuring documentation, policies, compliance records, and risk/audit actions are up to date and managed effectively.

Coordinate meetings and organisational tasks , preparing documentation, tracking actions, and supporting business continuity and FOI processes.

Support HR and staff wellbeing , including recruitment admin, wellbeing initiatives, and sensitive employee relations processes.

Analyse data and produce reports on KPIs, staff metrics, digital performance, and trends to inform decision‑making.

Support ICT procurement and asset management , helping process requisitions, monitor assets, and liaise with procurement teams.

Maintain effective communication with stakeholders and ensure accurate, timely information flows across the Digital team and wider Trust

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.

Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits:

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes (salary dependent)
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Check out our YAS One Team Simulation

Please see attached job description for a full breakdown of the main responsibilities of the role.